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- Tasks: Lead customer supply chain strategy and enhance top-tier relationships.
- Company: Global FMCG leader known for iconic consumer brands.
- Benefits: Competitive salary, bonus, car allowance, hybrid work, and wellness perks.
- Why this job: Drive change and influence in a dynamic, innovative environment.
- Qualifications: Experience in Supply Chain and FMCG, with strong digital tool skills.
- Other info: Join a collaborative culture that values innovation and career growth.
The predicted salary is between 80000 - 120000 £ per year.
We are working on behalf of a global household-name FMCG organisation, operating across more than 100 countries and recognised for many of the world's best-loved consumer brands. They are transforming how they work with customers using data, innovation and collaboration to become the most trusted supplier in their industry. If you want to lead change and have true influence, this is the role for you.
We're looking for a Senior Customer Experience Manager to lead customer supply chain strategy, strengthen their top-tier customer relationships and drive service performance across our UK operations. You will be the senior point of contact for their retail partners' Supply Chain and Commercial teams, ensuring smooth execution, exceptional service and continuous improvement across customer operations. This role also leads a high-performing Customer Collaboration team, shaping ways of working and developing capabilities across the function.
Key Responsibilities:- Build and manage senior relationships within customer Supply Chain & Commercial teams.
- Lead the strategic customer contact plan and champion the voice of the customer.
- Drive improvements in forecasting accuracy, dispatch performance, invoice accuracy, OTIF, on-shelf availability, claims performance and customer escalations.
- Manage and develop a Customer Collaboration team, setting direction, coaching and building capability.
- Champion the adoption of digital tools, automation, AI and analytics platforms to improve performance and decision-making.
- Strong background in Supply Chain, Customer Operations, or Customer Supply Chain Management.
- Experience working within the FMCG sector is key.
- Experience working with, or supporting, major retailers or high-volume customer accounts.
- Proven ability to improve operational KPIs (e.g. OTIF, forecasting, service levels).
- Comfortable with modern digital tools (Power BI, automation workflows, AI-enabled tools).
- Salary up to £100,000
- Bonus 15%
- Car Allowance £7,500
- Industry-leading pension scheme
- Share purchase scheme
- Medical cover
- Hybrid working
- Excellent development & progression pathways
- Access to wellbeing benefits and staff discounts
- Opportunity to work with globally recognised consumer brands
- A collaborative, agile culture that rewards innovation and leadership
If you are interested in this position please click 'apply'.
Senior Customer Experience Manager in City of London employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG sector and let them know you're on the hunt for a Senior Customer Experience Manager role. A personal recommendation can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews by researching the company’s recent projects and innovations. Show them you’re not just another candidate; you’re genuinely interested in how they’re transforming customer experiences with data and collaboration.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've improved operational KPIs in past roles. This will demonstrate your capability to drive service performance and lead a high-performing team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Customer Experience Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Experience Manager. Highlight your experience in Supply Chain and Customer Operations, especially within the FMCG sector. We want to see how your skills align with the key responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can lead change. Be sure to mention specific examples of how you've improved operational KPIs in previous roles.
Showcase Your Digital Savvy: Since we're looking for someone comfortable with modern digital tools, make sure to mention any experience you have with Power BI, automation workflows, or AI-enabled tools. We love seeing candidates who are ready to champion digital transformation!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Hunter Selection
✨Know Your Customer Inside Out
Before the interview, dive deep into the company’s customer base and their supply chain strategies. Understand their key retail partners and how they operate. This will help you demonstrate your knowledge and show that you’re ready to lead change in customer experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in high-pressure environments. Highlight your coaching and development strategies for team members, as this role requires managing a high-performing Customer Collaboration team.
✨Be Data-Driven
Familiarise yourself with the digital tools mentioned in the job description, like Power BI and AI-enabled platforms. Be ready to discuss how you’ve used data to improve operational KPIs in previous roles, as this will be crucial for driving service performance.
✨Prepare for Scenario Questions
Think about potential challenges you might face in this role, such as improving forecasting accuracy or handling customer escalations. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving skills.
