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- Tasks: Lead a high-performing IT support team and manage daily operations.
- Company: Join a dynamic recruitment consultancy with a focus on technology and service sectors.
- Benefits: Competitive day rate of up to £350, flexible contract duration.
- Why this job: Make a real impact by improving IT support services across multiple sites.
- Qualifications: Experience in managing IT support teams and strong technical skills required.
- Other info: Opportunity for professional growth in a fast-paced environment.
We are hiring a hands-on Service Desk Manager to lead a small, high-performing IT support function across multiple sites. You will balance people leadership with practical incident/request management, ensuring service quality and continuous improvement.
What you will do as Service Desk Manager:
- Lead and develop a small service desk team, owning day-to-day operations and escalations.
- Drive incident/request workflows, service metrics, and continuous improvement.
- Provide 2nd line support when needed and coordinate cross-team escalations.
- Maintain asset/stock oversight and user lifecycle processes.
- Produce clear procedural documentation and keep knowledge current.
- Collaborate with senior stakeholders on service roadmap and change initiatives.
What you will bring as Service Desk Manager:
- Track record managing/leading IT support teams (SME or multi-site).
- Strong hands-on skills with Windows 10/11 and Microsoft 365.
- Experience with an ITSM platform (e.g., ServiceNow, Jira, Zendesk, Ivanti or similar).
- Familiarity with modern endpoint management, Active Directory/Azure AD, and virtual desktop/app delivery.
- Excellent communication, stakeholder management, and calm problem-solving in a busy environment.
If you are interested in this role or looking for something similar, please contact Alex MacDermott.
Service Desk Manager (contract) - Cheltenham employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager (contract) - Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support world, especially those who might know about opportunities at companies you're interested in. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for interviews by practising common questions related to service desk management. Think about your past experiences and how they align with the role. We want you to showcase your leadership skills and hands-on expertise!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and work environment can help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Service Desk Manager (contract) - Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Manager role. Highlight your experience in managing IT support teams and any hands-on skills with Windows 10/11 and Microsoft 365. We want to see how your background aligns with what we're looking for!
Showcase Your Skills: In your application, don’t just list your skills—show us how you've used them! Whether it's driving incident workflows or collaborating with stakeholders, give us examples that demonstrate your expertise and problem-solving abilities.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and it helps us keep track of your application. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Hunter Selection
✨Know Your Tech Inside Out
As a Service Desk Manager, you'll need to demonstrate your hands-on skills with Windows 10/11 and Microsoft 365. Brush up on these platforms before the interview, and be ready to discuss specific incidents where you successfully resolved issues using these technologies.
✨Showcase Your Leadership Skills
Prepare examples of how you've led IT support teams in the past. Think about times when you balanced people management with incident/request workflows. Highlight your ability to motivate your team and drive continuous improvement in service quality.
✨Familiarise Yourself with ITSM Tools
Since experience with ITSM platforms like ServiceNow or Jira is crucial, make sure you can talk about your familiarity with these tools. Be ready to explain how you've used them to manage incidents and improve service metrics in previous roles.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly, especially when discussing complex technical issues. Prepare to engage with senior stakeholders and demonstrate your calm problem-solving approach in a busy environment.
