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- Tasks: Drive customer success and resolve software issues in a dynamic B2B environment.
- Company: Join a leading tech company in Bristol focused on innovation and customer satisfaction.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits tailored for you.
- Other info: Opportunity for career growth and occasional travel to customer sites.
- Why this job: Be the key link between customers and tech teams, making a real impact.
- Qualifications: Experience in software support or IT, with strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Customer success focused role in Bristol, 3 days per week in the office, 4 days during training. Up to £50k. Experience within software environment, MSP, or App support is highly desirable.
Benefits:
- 25 days holiday plus bank holidays
- Private Healthcare
- Incentive
- Other flexible benefits to choose from
I am working with a B2B Technology business in Bristol who are looking for a tech savvy support manager to drive customer success and act as a key conduit for problem resolution for their customers. This role will provide training on the relevant software that they use; however, you should be somebody that has a good understanding of software or IT support in a customer facing role. You might be someone that is looking to move from App support, MSP, or SaaS business. Engagement and communication are very important to drive customer success. You will also help to train customers on fault resolution, cascading technical information to non-technical stakeholders and vice versa. You will act as a midpoint between software engineers, customers, and field engineers to ensure swift resolution to issues. You should be someone who enjoys engaging with customers and is happy to travel to customer sites on occasion when a remote fix can't be found. This will be infrequent but as needed. This could involve travelling abroad at times.
Skills required:
- Customer support in a B2B environment
- Experience with problem solving or ticket resolution within a software or IT environment
- The ability to learn new technologies
- Dealing with escalated support issues
Soft Skills required:
- Excellent stakeholder communication skills
- Proactive customer success mindset
- Great at cascading feedback
Desirable skills:
- Experience in a highly technical or scientific environment
- Experience with training, upskilling, or education of customers/colleagues
This is an urgent vacancy; if you would like to be considered then please apply quoting reference AR.
If you are interested in this position please click 'apply'.
Software Support Manager - Bristol employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Manager - Bristol
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer success stories. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you've resolved issues or improved customer satisfaction. Be ready to share these during interviews to demonstrate your capability.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and contributing to customer success.
We think you need these skills to ace Software Support Manager - Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Software Support Manager. Highlight your experience in customer support, especially in a B2B environment, and any relevant software or IT skills that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive customer success mindset and how your communication skills can drive engagement. Don’t forget to mention your experience with problem-solving and escalated support issues.
Showcase Your Technical Savvy: We want to see that you’re not just tech-savvy but also eager to learn new technologies. Mention any specific software or tools you've worked with, especially if they relate to app support or MSP environments.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Hunter Selection
✨Know Your Software Inside Out
Make sure you have a solid understanding of the software and technologies relevant to the role. Brush up on common issues and solutions that customers might face, as well as any specific tools or platforms mentioned in the job description.
✨Showcase Your Customer Success Mindset
Prepare examples from your past experiences where you've successfully resolved customer issues or improved their experience. Highlight your proactive approach and how you’ve engaged with customers to ensure their success.
✨Practice Your Communication Skills
Since this role requires excellent stakeholder communication, practice explaining technical concepts in simple terms. You might even want to role-play scenarios where you need to cascade feedback between technical and non-technical stakeholders.
✨Be Ready for Problem-Solving Scenarios
Expect to be tested on your problem-solving skills during the interview. Prepare to discuss how you would handle escalated support issues or tricky customer situations, showcasing your analytical thinking and ability to stay calm under pressure.