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- Tasks: Drive customer success and resolve software issues in a dynamic B2B environment.
- Company: Join a leading tech company in Bristol focused on innovation and customer satisfaction.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible benefits tailored to you.
- Other info: Opportunity for career growth and occasional travel for customer engagement.
- Why this job: Be the key link between customers and tech teams, making a real impact.
- Qualifications: Experience in software support or IT, with strong problem-solving skills.
Customer success focused role in Bristol, 3 days per week in the office, 4 days during training. Up to £50k.
Experience within a software environment, MSP, or App support is highly desirable.
Benefits:
- 25 days holiday plus bank holidays
- Private Healthcare
- Incentive
- Other flexible benefits to choose from
I am working with a B2B Technology business in Bristol who are looking for a tech-savvy support manager to drive customer success and act as a key conduit for problem resolution for their customers. This role will provide training on the relevant software that they use; however, you should have a good understanding of software or IT support in a customer-facing role. You might be someone that is looking to move from App support, MSP, or SaaS business.
Engagement and communication are very important to drive customer success. You will also help to train customers on fault resolution, cascading technical information to non-technical stakeholders and vice versa. You will act as a midpoint between software engineers, customers, and field engineers to ensure swift resolution to issues. You should enjoy engaging with customers and be happy to travel to customer sites on occasion when a remote fix can't be found. This will be infrequent but as needed, and could involve travelling abroad at times.
Skills required:
- Customer support in a B2B environment
- Experience with problem solving or ticket resolution within a software or IT environment
- The ability to learn new technologies
- Dealing with escalated support issues
Soft Skills required:
- Excellent stakeholder communication skills
- Proactive customer success mindset
- Great at cascading feedback
Desirable skills:
- Experience in a highly technical or scientific environment
- Experience with training, upskilling, or education of customers/colleagues
This is an urgent vacancy; if you would like to be considered then please apply quoting reference AR.
If you are interested in this position please click 'apply'.
Software Support Manager in Bristol employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Manager in Bristol
✨Tip Number 1
Get to know the company inside out! Research their products, services, and customer success stories. This will help you tailor your conversations and show that you're genuinely interested in helping their customers succeed.
✨Tip Number 2
Practice your problem-solving skills! Think of common software issues and how you'd resolve them. Being able to demonstrate your troubleshooting abilities during interviews can really set you apart from other candidates.
✨Tip Number 3
Show off your communication skills! Prepare examples of how you've effectively communicated technical information to non-technical stakeholders. This is key for a role focused on customer success and engagement.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Software Support Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Software Support Manager. Highlight your experience in customer support, especially in a B2B environment, and any relevant software or IT skills that make you a great fit for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive customer success mindset and how your past experiences have prepared you for this role. Don’t forget to mention your communication skills and problem-solving abilities!
Showcase Your Technical Savvy: Since we’re looking for someone tech-savvy, be sure to include any specific software or tools you’ve worked with. If you have experience in app support or MSP environments, let us know how that has equipped you to handle escalated support issues.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you in the running for this exciting opportunity!
How to prepare for a job interview at Hunter Selection
✨Know Your Software Inside Out
Make sure you have a solid understanding of the software and technologies relevant to the role. Brush up on common issues and solutions, as well as any specific tools the company uses. This will not only help you answer technical questions but also show your enthusiasm for the position.
✨Showcase Your Customer Success Mindset
Prepare examples from your past experiences where you've successfully resolved customer issues or improved their experience. Highlight your proactive approach and how you’ve engaged with customers to drive success. This will demonstrate that you’re not just about fixing problems, but also about enhancing customer satisfaction.
✨Practice Your Communication Skills
Since this role requires excellent stakeholder communication, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would cascade information to non-technical stakeholders, so being clear and concise is key. Role-play with a friend or family member to refine your delivery.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle escalated support issues. Think of specific situations from your previous roles where you had to troubleshoot effectively or manage difficult conversations. Prepare to discuss your thought process and the outcomes of those situations.