At a Glance
- Tasks: Support clients by resolving IT issues and ensuring smooth operations.
- Company: Leading IT Service provider with a focus on innovation.
- Benefits: Hybrid work, generous holiday, car allowance, and discounts.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Join a dynamic team and enhance your tech skills while making an impact.
- Qualifications: Experience in IT support, networking, and infrastructure management.
The predicted salary is between 29880 - 36520 £ per year.
I'm seeking an experienced Service Desk Engineer for a leading IT Service provider based in Birmingham. They are looking for someone with a good technical background across Infrastructure and Networking, supporting a variety of clients in the area. You will work primarily remotely, with some travel to customer sites, ensuring that IT problems are either resolved or escalated within the agreed SLAs.
Benefits for the Service Desk Engineer:
- Twice a month on-site
- 31 days holiday inc bank holidays
- Option to buy and sell holiday
- Car allowance
- Life Insurance
- Employee Assistance Programme
- Retail/Travel/Gym discounts
- Cycle to work scheme
- Volunteer leave
- Long service award
- More!
The Service Desk Engineer will have experience in most of the following:
- MSP or IT Consultancy experience
- Good skills in Active Directory, MFA, Endpoint Manager, M365, SharePoint etc
- Good Windows Server experience up to 2025
- Knowledge of WAN Technologies
- Some experience with VMware/Hyper-V
- Skills with Windows and Exchange Server
- Azure experience
- A background in Networking (TCP/IP, DNS, DHCP, VLANS etc)
- A strong background in maintaining SLAs and closing tickets
If you are interested in this role or looking for something similar, please contact Billy directly.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Tenure: Permanent
Salary: £30000 - £40000 per annum + car allowance
Location: Birmingham, West Midlands
Service Desk Engineer - Birmingham employer: Hunter Selection
Join a leading manufacturer in Witney as a Weekend Engineering Supervisor, where you will enjoy a supportive work culture that prioritises employee well-being and development. With competitive benefits including a private pension, life assurance, and generous holiday allowance, this role offers not just job security but also opportunities for hands-on leadership and professional growth within a global group. Experience a dynamic environment that values continuous improvement and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer - Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hunter Selection values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hunter Selection might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hunter Selection!
✨Direct Apply to Hunter Selection
Let's not forget to apply directly through the Hunter Selection website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer - Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hunter Selection.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hunter Selection. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hunter Selection
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
