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- Tasks: Design and deliver engaging training sessions to elevate customer service skills.
- Company: Leading recruitment consultancy with a focus on team support and development.
- Benefits: Competitive salary, 27 days holiday, and substantial pension contributions.
- Why this job: Make a real difference by mentoring staff and enhancing customer engagement.
- Qualifications: Experience in customer service training and a passion for coaching.
- Other info: Join a supportive team in a dynamic call centre environment.
The predicted salary is between 24000 - 40000 £ per year.
A leading recruitment consultancy in Billericay is looking for an experienced Customer Service Trainer to join their new call centre team. This role offers a competitive salary of up to £40,000, along with benefits such as 27 days of holiday and substantial pension contributions.
You will design and deliver training sessions while mentoring staff to improve their skills and enhance customer engagement in a supportive environment.
Customer Service Trainer — Design, Coach & Elevate CX in Billericay employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Trainer — Design, Coach & Elevate CX in Billericay
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Customer Service Trainer role. Sometimes, a friendly chat can lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those interviews by practising common questions related to training and customer service. We all know that confidence is key, so rehearse your answers and maybe even do a mock interview with a friend to get comfortable.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your previous training materials or success stories. This will help them see how you can elevate their customer experience.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find roles that match your skills and aspirations. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Service Trainer — Design, Coach & Elevate CX in Billericay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Service Trainer role. Highlight any previous training or coaching experience, as well as your ability to enhance customer engagement.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about training and customer service. Share specific examples of how you've successfully designed and delivered training sessions in the past.
Showcase Your Communication Skills: As a Customer Service Trainer, strong communication is key. Ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hunter Selection
✨Know Your Stuff
Before the interview, brush up on customer service principles and training techniques. Familiarise yourself with the latest trends in customer experience (CX) to show that you’re not just knowledgeable but also passionate about elevating CX.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully trained or mentored others in the past. Be ready to discuss specific strategies you used to improve their skills and how you measured their progress. This will demonstrate your ability to design effective training sessions.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage in a conversation. Ask insightful questions about their current training programmes and how they measure success. This shows your interest in the role and helps you understand their expectations better.
✨Be Ready to Role Play
Expect some role-playing scenarios where you might need to demonstrate your training style or handle a customer service situation. Practising these scenarios beforehand can help you feel more confident and showcase your skills effectively.
