At a Glance
- Tasks: Manage customer accounts and ensure satisfaction through timely communication and order accuracy.
- Company: Leading industrial manufacturing company known for top-notch product quality.
- Benefits: Enjoy 25 days holiday, early finishes on Fridays, and a competitive salary.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Be the voice of the company and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong coordination skills required.
The predicted salary is between 28000 - 30000 £ per year.
Our client is a leading industrial manufacturing company, with a reputation for product quality which is second to none and industry leading standards. They are looking for a charismatic, driven and hands-on Customer Service Officer to liaise with customers and provide and process information in response to enquiries, concerns and requests about products and services in a timely manner.
Role & Responsibilities:
- Manage key customer accounts, ensuring satisfaction, timely communication, and order accuracy.
- Act as the primary liaison between customers and internal teams (production, purchasing, quality, and finance).
- Monitor and report on order status, performance against budget, and customer trends.
- Ensure all orders meet ISO 9001 standards and company contract review procedures.
- Handle daily tasks including stock level monitoring, sales reporting, and enforcing minimum order quantities.
- Lead and document customer visits, ensuring clear follow-up and action plans.
- Maintain office professionalism, including response times, order handling standards, and customer service.
- Provide regular performance updates to the Operations Director, including KPIs and variance reporting.
- Support proactive sales efforts through outbound calls, lead follow-up, and stock sale targeting.
Knowledge, Skills & Experience:
- Proven experience managing multiple customer accounts with attention to service quality and accuracy.
- Strong coordination with cross-functional departments to fulfill customer requirements and resolve issues.
- Knowledge and application of ISO 9001 quality procedures in sales operations.
- Skilled in reporting key metrics such as order performance (OTIF), sales variances, and customer activity.
- Ability to enforce operational standards including order thresholds, carriage control, and stock initiatives.
- Demonstrated ability to support and maintain structured office environments, ensuring policy compliance and effective team operations.
If you are interested in this position please click 'apply'.
Customer Service Officer - Bedminster employer: Hunter Selection
Join a leading industrial manufacturing company in Bedminster, Bristol, where your role as a Customer Service Officer will be pivotal in ensuring customer satisfaction and operational excellence. With a strong emphasis on employee growth, you will benefit from a supportive work culture that values quality and teamwork, alongside competitive benefits including 25 days holiday and an early finish on Fridays. This is an excellent opportunity to develop your skills in a dynamic environment while contributing to a company renowned for its industry-leading standards.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer - Bedminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hunter Selection. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hunter Selection before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Officer - Bedminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hunter Selection:Your cover letter is your chance to shine! Tell us why you want to work at Hunter Selection specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hunter Selection!
How to prepare for a job interview at Hunter Selection
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
