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- Tasks: Provide IT support to external clients via email, phone, and ticketing systems.
- Company: Join a growing Managed Service Provider (MSP) in North Bristol.
- Benefits: Enjoy 20 days holiday, your birthday off, company pension, and Friday breakfasts.
- Why this job: Be part of a skilled team and enhance your IT skills while making a real impact.
- Qualifications: Experience in an MSP, relevant IT qualifications, and strong customer service skills required.
- Other info: This is an urgent vacancy, so apply early to secure your chance!
I am seeking a 2nd Line engineer to work within a growing MSP, supporting a host of external clients on their IT needs. The successful 2nd Line engineer will provide IT Support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team and escalating tickets when needed.
Benefits:
- 20 days holiday + bank holiday
- Your birthday off
- Company pension
- Breakfast on Fridays
As the successful 2nd Line engineer, you will have experience in some of the following:
- Experience in an MSP
- Have a relevant qualification in IT
- Experience in supporting Microsoft Office - Exchange, Intune, OneDrive
- A good understanding of the basics of networking
- Experience with Active Directory, DNS, DHCP
- Excellent customer service skills
- Excellent communication skills
This is an urgent vacancy, so please apply early to avoid disappointment.
If you are interested in this position please click 'apply'.
2nd Line Engineer employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office, Active Directory, and networking basics. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have working in a Managed Service Provider (MSP) environment. This will show that you understand the unique challenges and demands of supporting multiple external clients, which is crucial for this position.
✨Tip Number 3
Prepare to showcase your customer service skills during the interview. Since you'll be interacting with external customers, think of examples where you've successfully resolved issues or provided exceptional support in past roles.
✨Tip Number 4
Network with current or former employees of the company or similar MSPs. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially within an MSP environment. Emphasise your skills with Microsoft Office products, Active Directory, and networking basics.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and communication abilities. Mention specific examples of how you've successfully resolved IT issues for clients in the past.
Highlight Relevant Qualifications: Include any relevant IT qualifications you possess. If you have certifications related to Microsoft technologies or networking, make sure they are prominently displayed.
Follow Application Instructions: Pay close attention to the application instructions provided in the job listing. Ensure you submit your application through our website and include all requested documents to avoid any delays.
How to prepare for a job interview at Hunter Selection
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Office products, especially Exchange, Intune, and OneDrive. Be prepared to discuss specific scenarios where you've successfully resolved technical issues related to these tools.
✨Demonstrate Customer Service Excellence
As a 2nd Line Engineer, excellent customer service skills are crucial. Prepare examples of how you've effectively communicated with clients and resolved their IT issues, showcasing your ability to handle difficult situations with professionalism.
✨Understand Networking Basics
Brush up on your knowledge of networking fundamentals, including Active Directory, DNS, and DHCP. Be ready to answer questions that test your understanding of these concepts, as they are essential for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview. Think about common IT support challenges you’ve faced in the past and how you approached them. This will demonstrate your problem-solving skills and ability to work under pressure.
