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- Tasks: Provide IT support to external clients via email, phone, and ticketing systems.
- Company: Join a growing Managed Service Provider with a skilled team.
- Benefits: Enjoy 25 days holiday, a pension scheme, and clear progression paths.
- Why this job: Make a real difference in IT support while advancing your career.
- Qualifications: Experience in an MSP and knowledge of Microsoft Office and networking basics.
- Other info: This is an urgent vacancy, so apply early to secure your spot!
The predicted salary is between 24000 - 36000 £ per year.
2nd Line engineer- Calne (Hybrid) – 28-32K
I am seeking a 2nd Line engineer to work within a growing MSP, supporting a host of external clients on their IT needs. The successful 2nd Line engineer will provide IT Support through email, ticketing system, or phone to a network of external customers. You will be working within a skilled team.
Benefits
- 25 days holiday + bank holidays
- Company pension
- plenty of progression paths
Qualifications
- Experience in an MSP
- Have a relevant qualification in IT
- Experience in supporting Microsoft office- Exchange, Intune, OneDrive
- A good understanding of the basics of networking
- Experience with Active Directory, DNS, DHCP
- Excellent customer service skills
- Excellent communication skills
This is an urgent vacancy, so please apply early to avoid disappointment.
If you are interested in the role of 2nd Line engineer or are looking for something similar, please contact Harry Davies directly.
If you are interested in this position please click \’apply\’.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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2nd Line Engineer employer: Hunter Selection
Contact Detail:
Hunter Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We all know that being a 2nd Line Engineer means solving problems while keeping clients happy, so practice makes perfect!
✨Tip Number 3
Show off your passion for IT! When you get the chance to speak with potential employers, let them know what excites you about technology and how you stay updated with the latest trends. It’ll make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP and your relevant IT qualifications. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise in Microsoft Office and networking basics!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line Engineer role. Share specific examples of your customer service skills and communication abilities that will impress us.
Show Off Your Technical Skills: In your application, make sure to mention your experience with Active Directory, DNS, and DHCP. We love seeing candidates who can demonstrate their technical know-how, so don’t hold back on the details!
Apply Early!: This is an urgent vacancy, so don’t wait around! Apply through our website as soon as you can to increase your chances of being considered. We can’t wait to see your application!
How to prepare for a job interview at Hunter Selection
✨Know Your Tech
Brush up on your knowledge of Microsoft Office, Exchange, Intune, and OneDrive. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since you'll be supporting external clients, it's crucial to demonstrate your excellent customer service skills. Prepare examples of how you've handled difficult situations or provided exceptional support in the past.
✨Understand Networking Basics
Make sure you have a solid grasp of networking fundamentals like Active Directory, DNS, and DHCP. You might be asked technical questions, so being able to explain these concepts clearly will set you apart.
✨Practice Communication
As communication is key in this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your responses and ensure you're comfortable discussing technical topics.
