At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues in a dynamic environment.
- Company: Join a rapidly expanding managed service provider in Gloucester.
- Benefits: Enjoy a competitive salary, holiday allowance, and profit share scheme.
- Other info: Be part of a high-performing team working on exciting infrastructure projects.
- Why this job: Kickstart your IT career with fantastic opportunities for growth and Microsoft training.
- Qualifications: Previous experience in IT support and excellent people skills required.
The predicted salary is between 29000 - 29000 £ per year.
I am seeking a 1st/2nd Line IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in a similar role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment.
The successful IT Service Desk Engineer will be working in the following areas and will possess the below skills:
- O365 support and administration
- Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
- Outlook and email support
- Responding to requests for support by logging and categorising incidents
- Troubleshooting and resolving issues
- Ensuring users are kept up to date and that SLAs are met
- Building, installing and configuring hardware and software
- Working on an IT Service Desk as well as working on live infrastructure projects
Benefits of the company/role include:
- Holiday allowance
- Company pension
- Profit share scheme
- Microsoft training courses and certifications
- Fantastic opportunities for career progression.
If you are interested in this position please click 'apply'.
1st/2nd Line Service Desk Technician - Gloucester employer: Hunter Selection
Join a dynamic and rapidly expanding managed service provider in Gloucester, where you will be part of a high-performing IT team dedicated to delivering exceptional support. With a strong focus on employee growth, the company offers fantastic opportunities for career progression, alongside benefits such as a competitive salary, holiday allowance, company pension, and access to Microsoft training courses and certifications. Embrace a collaborative work culture that values your contributions and fosters professional development in a busy MSP environment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line Service Desk Technician - Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in managed service providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to discuss your experience with O365, SharePoint, and troubleshooting. We want to see your passion for IT!
✨Tip Number 3
Prepare for interviews by practising common questions related to service desk roles. Think about scenarios where you've resolved issues or improved processes. We love hearing about real-life examples that showcase your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team in Gloucester!
We think you need these skills to ace 1st/2nd Line Service Desk Technician - Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with O365, SharePoint, and Azure. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your people skills and any specific experiences that relate to the Service Desk role. We love a personal touch!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've troubleshot and resolved issues in the past. We’re looking for someone who can think on their feet, so share those success stories that demonstrate your ability to meet SLAs and keep users happy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Hunter Selection
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of O365, SharePoint, Azure, and Teams. Be ready to discuss your previous experiences with these tools and how you've used them to solve problems. The more specific examples you can provide, the better!
✨Show Off Your People Skills
As a Service Desk Technician, you'll be dealing with users regularly. Prepare to demonstrate your excellent communication skills. Think of scenarios where you successfully helped someone resolve an issue and how you kept them informed throughout the process.
✨Understand the Role's Responsibilities
Familiarise yourself with the day-to-day tasks of a 1st/2nd Line IT Service Desk Engineer. Be prepared to discuss how you would handle logging incidents, troubleshooting issues, and ensuring SLAs are met. Showing that you understand the role will impress your interviewers.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
