At a Glance
- Tasks: Manage customer accounts and ensure satisfaction through timely communication and accurate order processing.
- Company: Leading industrial manufacturing company known for top-notch product quality.
- Benefits: Competitive salary, 20 days holiday plus bank holidays, and a supportive work environment.
- Other info: Opportunity for career growth in a structured and professional office environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction and service quality.
- Qualifications: Experience in customer account management and strong coordination skills.
The predicted salary is between 30000 - 32000 € per year.
Our client is a leading industrial manufacturing company, with a reputation for product quality which is second to none and industry leading standards. They are looking for a charismatic, driven and hands-on Customer Service Officer to liaise with customers and provide and process information in response to enquiries, concerns and requests about products and services in a timely manner.
Role & Responsibilities
- Manage key customer accounts, ensuring satisfaction, timely communication, and order accuracy.
- Act as the primary liaison between customers and internal teams (production, purchasing, quality, and finance).
- Monitor and report on order status, performance against budget, and customer trends.
- Ensure all orders meet ISO 9001 standards and company contract review procedures.
- Handle daily tasks including stock level monitoring, sales reporting, and enforcing minimum order quantities.
- Lead and document customer visits, ensuring clear follow-up and action plans.
- Maintain office professionalism, including response times, order handling standards, and customer service.
- Provide regular performance updates to the Operations Director, including KPIs and variance reporting.
- Support proactive sales efforts through outbound calls, lead follow-up, and stock sale targeting.
Knowledge, Skills & Experience
- Proven experience managing multiple customer accounts with attention to service quality and accuracy.
- Strong coordination with cross-functional departments to fulfill customer requirements and resolve issues.
- Knowledge and application of ISO 9001 quality procedures in sales operations.
- Skilled in reporting key metrics such as order performance (OTIF), sales variances, and customer activity.
- Ability to enforce operational standards including order thresholds, carriage control, and stock initiatives.
- Demonstrated ability to support and maintain structured office environments, ensuring policy compliance and effective team operations.
Customer Service Officer in Bristol employer: Hunter Selection Ltd
As a leading industrial manufacturing company based in Bristol, we pride ourselves on our commitment to quality and excellence, making us an exceptional employer for a Customer Service Officer. Our supportive work culture fosters collaboration and professional growth, offering 20 days of holiday plus bank holidays, alongside opportunities to engage with key customer accounts and contribute to our industry-leading standards. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Bristol
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Officer, you'll need to be clear and concise. Role-play with a friend or use our resources to get comfortable discussing how you can meet customer needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set you apart and keep you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Customer Service Officer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Officer role. Highlight your experience with managing customer accounts and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled customer inquiries or improved service quality in the past. Let us know what makes you tick!
Showcase Your Communication Skills:As a Customer Service Officer, communication is key. In your application, demonstrate your ability to liaise effectively with customers and internal teams. We love seeing candidates who can convey information clearly and professionally!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hunter Selection Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and products. Understanding their reputation for quality and industry standards will help you align your answers with what they value most.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully managed customer accounts or resolved issues. Highlight your ability to communicate effectively and maintain professionalism, as these are key traits for a Customer Service Officer.
✨Familiarise Yourself with ISO 9001 Standards
Since the role involves ensuring compliance with ISO 9001 standards, brush up on what these entail. Be ready to discuss how you’ve applied similar quality procedures in previous roles, demonstrating your understanding of operational excellence.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, customer account management processes, and how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
