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For Companies At a Glance
- Tasks: Lead a tech support team, manage projects, and ensure top-notch service delivery.
- Company: Join Hunter Selection, a leading recruitment consultancy in various sectors across the UK.
- Benefits: Enjoy 25 days holiday, private medical cover, and daily breakfast perks.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact.
- Qualifications: 3+ years in IT management, strong leadership, and excellent customer service skills required.
- Other info: This is an urgent vacancy; apply early to secure your chance!
The predicted salary is between 40000 - 50000 £ per year.
IT Manager-£46,000-£50,000- Stonehouse, Gloucester
Key Responsibilities:
- Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA\’s and maintaining high standards of service delivery.
- Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance.
- Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement.
- Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer satisfaction.
- Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that need to be addressed.
- System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance.
- Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects are completed on time and within budget.
- Stakeholder Engagement: Collaborate with stakeholders to understand their needs and provide expert guidance on IT solutions.
- Quality Assurance: Ensure that all IT solutions are thoroughly tested and meet quality standards before deployment.
The Benefits
- Breakfast and fruit provided everyday.
- 25 days holiday plus your birthday and bank holidays.
- Private medical cover after 1 year of service.
- Free subscription to PerkBox discounts and Wellness app.
- Annual Flu jabs.
The Person
- Experience: Minimum of 3 years\’ experience in a technical support or IT management role, preferably in a Managed Service Provider (MSP) environment.
- Leadership Skills: Demonstrated ability to lead and manage a team effectively, with excellent mentoring and communication skills.
- Performance Management: Experience in conducting performance reviews and maintaining regular performance reporting.
- Customer Service: Customer service-focused with strong attention to detail and the ability to communicate effectively with customers at all levels.
- Problem-Solving: Advanced problem-solving abilities, able to gather and analyse information effectively.
- Project Management: Proven experience in managing IT projects, with the ability to deliver on service KPIs and manage external suppliers.
- Technical Expertise: Knowledge of IT systems, network infrastructure, and cybersecurity best practices.
This is an urgent vacancy, so please apply early to avoid disappointment.
If you are interested in the role of IT Manager or are looking for something similar, please contact Harry Davies directly.
If you are interested in this position please click \’apply\’.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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IT Manager employer: Hunter Selection Limited
Contact Detail:
Hunter Selection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT management and service delivery. Being knowledgeable about current technologies and methodologies will help you stand out during discussions with our team.
✨Tip Number 2
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully managed a team or project. We value candidates who can demonstrate their ability to mentor and develop others.
✨Tip Number 3
Brush up on your customer service skills, as this role requires effective communication with clients. Be ready to discuss how you've handled complaints and improved customer satisfaction in previous roles.
✨Tip Number 4
Highlight your problem-solving abilities by preparing to discuss complex issues you've resolved in past positions. We appreciate candidates who can think critically and provide innovative solutions.
We think you need these skills to ace IT Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT management and technical support. Emphasise your leadership skills, project management experience, and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the IT Manager role. Mention your experience in service delivery management, team leadership, and customer service, and explain how you can contribute to the company's success.
Highlight Relevant Skills: In your application, clearly outline your technical expertise, problem-solving abilities, and experience with performance management. Use specific examples to demonstrate how you've successfully managed IT projects and improved service delivery.
Follow Application Instructions: Ensure you follow all application instructions provided in the job listing. Submit your application through our website, and double-check that all required documents are included and formatted correctly before hitting 'apply'.
How to prepare for a job interview at Hunter Selection Limited
✨Showcase Your Leadership Skills
As an IT Manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication and performance management skills.
✨Prepare for Customer-Facing Scenarios
Since the role involves conducting service reviews and handling complaints, think of specific instances where you've improved customer satisfaction or resolved issues effectively. This will show your customer service focus.
✨Highlight Your Project Management Experience
Be ready to discuss your experience with managing IT projects. Share details about how you ensured projects were completed on time and within budget, as well as any challenges you overcame during the process.
✨Demonstrate Technical Expertise
Brush up on your knowledge of IT systems, network infrastructure, and cybersecurity best practices. Be prepared to answer technical questions that may arise during the interview to showcase your expertise.