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For Companies At a Glance
- Tasks: Drive customer success and resolve software issues while training clients on effective usage.
- Company: B2B Technology business in Bristol with a focus on innovation.
- Benefits: Up to £50k salary, 25 days holiday, private healthcare, and flexible benefits.
- Other info: Opportunity for occasional travel and excellent career growth.
- Why this job: Be the key link between customers and tech teams, making a real impact.
- Qualifications: Experience in B2B customer support and problem-solving in software environments.
The predicted salary is between 45000 - 50000 £ per year.
Customer success focused role in Bristol. 3 days per week in the office, 4 days during training. Up to £50k. Experience within software environment, MSP, or App support is highly desirable.
Benefits
- 25 days holiday plus bank holidays
- Private Healthcare
- Incentive
- Other flexible benefits to choose from
Role Overview
I am working with a B2B Technology business in Bristol who are looking for a tech-savvy support manager to drive customer success and act as a key conduit for problem resolution for their customers. This role will provide training on the relevant software that they use, however you should be somebody that has a good understanding of software or IT support in a customer-facing role. Engagement and communication are very important to drive customer success. You will help to train customers on fault resolution, cascading technical information to technical stakeholders and vice versa. You will act as a mid point between software engineers, customers and field engineers to ensure swift resolution to issues. You should enjoy engaging with customers and be happy to travel to customer sites on occasion when a remote fix cannot be found. This will be infrequent but as needed. This could involve travelling abroad at times.
Responsibilities
- Act as a conduit for problem resolution for customers.
- Provide training to customers on software usage and fault resolution.
- Cascade technical information to stakeholders and vice versa.
- Collaborate with software engineers, field engineers, and customers to ensure swift issue resolution.
- Travel to customer sites as required.
Qualifications
- Experience in customer support in a B2B environment.
- Problem solving or ticket resolution experience within a software or IT environment.
- Ability to learn new technologies.
- Experience with escalated support issues.
Soft Skills Required
- Excellent stakeholder communication skills.
- Proactive customer success mindset.
- Great at cascading feedback.
Desirable Skills
- Experience in a highly technical or scientific environment.
- Experience with training, upskilling, or education of customers or colleagues.
This is an urgent vacancy; if you would like to be considered, please apply quoting reference AR102995.
Software Support Manager in Bristol employer: Hunter Selection Limited
Contact Detail:
Hunter Selection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in customer support or software roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and problem resolution. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience in software support.
✨Tip Number 3
Showcase your soft skills! During interviews, highlight your communication abilities and proactive mindset. Share examples of how you've successfully engaged with customers and resolved issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Software Support Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Software Support Manager. Highlight your experience in customer support, especially in a B2B environment, and any relevant software or IT skills that make you a great fit for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive customer success mindset and your ability to communicate effectively with stakeholders. Let us know why you're excited about this role and how you can contribute to our team.
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've resolved escalated support issues in the past. We love seeing candidates who can demonstrate their problem-solving prowess in a tech-savvy environment!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. Make sure to quote the reference AR102995 in your application so we can easily find your details. Good luck!
How to prepare for a job interview at Hunter Selection Limited
✨Know Your Software Inside Out
Make sure you have a solid understanding of the software you'll be supporting. Brush up on common issues and solutions, as well as any recent updates or features. This will help you demonstrate your technical knowledge and show that you're ready to tackle customer queries head-on.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Think about times when you resolved issues or provided training. Highlight your communication skills and your proactive approach to ensuring customer success, as this is key for the role.
✨Practice Problem-Solving Scenarios
Anticipate potential problem scenarios that might arise in the role and practice how you would handle them. This could involve role-playing with a friend or colleague. Being able to articulate your thought process during the interview will showcase your problem-solving abilities.
✨Be Ready to Discuss Collaboration
Since the role involves working closely with software engineers and field engineers, prepare to discuss your experience in collaborative environments. Share specific examples of how you've worked with different teams to resolve issues or improve processes, as this will highlight your teamwork skills.