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- Tasks: Provide 2nd line support and troubleshoot technical issues in a fast-paced environment.
- Company: Rapidly expanding Managed Service Provider based in Gloucester.
- Benefits: Competitive salary, holiday allowance, pension, profit share, and Microsoft training.
- Other info: Great opportunities for career progression in a dynamic environment.
- Why this job: Join a supportive team and work on exciting live infrastructure projects.
- Qualifications: Proven 2nd line experience and strong Microsoft stack knowledge required.
The predicted salary is between 30000 - 35000 £ per year.
A rapidly expanding Managed Service Provider based in Gloucester is looking for a skilled 2nd Line Engineer to strengthen its technical service desk team. This is a hands‑on role offering exposure to a wide range of technologies, alongside opportunities to work on live infrastructure projects in a fast‑paced MSP environment. This role is ideal for someone who enjoys technical problem‑solving, varied client work, and developing their skill set within a supportive and forward‑thinking company.
What's in it for you?
- Holiday allowance
- Company pension
- Profit share scheme
- Microsoft training courses & certifications
- Clear opportunities for career progression
The role:
- Providing 2nd line support within a busy IT service desk
- O365 administration and user support
- Troubleshooting Outlook and email issues
- DNS and DHCP support
- Routers, switches, and wireless networking
- Supporting SharePoint, Azure, Teams, and Intune
- Diagnosing and resolving escalated technical issues
- Working on live infrastructure, upgrade, and project work
What we're looking for:
- Proven 2nd line experience within an MSP or service desk environment
- Strong Microsoft stack knowledge
- Confident troubleshooting skills across hardware and software issues
- Good communication skills and a proactive approach to problem‑solving
This is an excellent opportunity to join a growing MSP that genuinely invests in its engineers. If you are interested in this position please click 'apply'.
2nd Line Engineer employer: Hunter Selection Limited
Contact Detail:
Hunter Selection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your troubleshooting prowess, don’t hesitate to share them during interviews. It’s a great way to demonstrate your hands-on experience.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of O365, DNS, DHCP, and other key areas mentioned in the job description. Being able to talk confidently about these topics will set you apart.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right role. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd line experience and relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your Microsoft stack knowledge and troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your problem-solving skills can contribute to our fast-paced environment. Keep it friendly and professional!
Show Off Your Technical Skills: In your application, mention specific technologies you’ve worked with, like O365, DNS, or Azure. We love seeing candidates who are hands-on and ready to tackle live infrastructure projects, so let us know what you’ve done!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Hunter Selection Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the Microsoft stack, especially O365, Azure, and troubleshooting techniques. Be ready to discuss specific scenarios where you've successfully resolved technical issues, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex problems in previous roles. Think about times when you had to diagnose and resolve escalated issues, and be ready to explain your thought process during those situations.
✨Communicate Clearly and Confidently
Since good communication is key in this role, practice explaining technical concepts in simple terms. This will not only demonstrate your understanding but also your ability to interact effectively with clients and team members.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company’s projects or the technologies they use. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.