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- Tasks: Provide first line IT support and troubleshoot hardware/software issues.
- Company: Join a dynamic team in Somerset focused on delivering top-notch IT services.
- Benefits: Enjoy 25 days holiday, enhanced sick pay, gym access, and cycle to work perks.
- Why this job: Gain valuable experience in IT support with potential for permanent placement.
- Qualifications: Customer service and IT service desk experience required; ITIL certification is a plus.
- Other info: This role is on-site, 5 days a week, with opportunities for growth.
The predicted salary is between 21600 - 37800 £ per year.
IT Support Analyst 12-month Fixed Term Contract – with possibility of extension to permanent up to 27k Somerset On site 5 days per week I am resourcing for an IT Service Desk Analyst for a client in Somerset. This role is on site and will require office working 5 days per week. You should ideally be someone with service desk experience, that has experience with first line support. Although this is a 12-month fixed term, there is the possibility of this becoming a permanent role. Benefits: 25 days holiday Enhanced Sick Pay Free access to Gym Cycle to Work Employee Assistance Program Responsibilities: First Line IT Support Troubleshooting – Hardware and Software Respond to tickets efficiently IT administration Monitor systems and escalate where needed Documentation – Maintain and Develop Update OS and Software, maintaining security Experience: Customer Service experience IT Service desk experience – ticketing, troubleshooting, problem solving, escalation Multitasking, managing multiple priorities Microsoft Office Suite Desirable: ITIL certification Microsoft 365 environment hybrid environment experience Qualification or degree in IT, Comp…
IT Support Analyst employer: Hunter Selection Careers
Contact Detail:
Hunter Selection Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Make sure to familiarize yourself with common IT service desk tools and ticketing systems. Being able to demonstrate your experience with these tools during the interview will show that you can hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for hardware and software issues. Prepare to discuss specific examples of problems you've solved in the past, as this will highlight your practical experience.
✨Tip Number 3
Since this role involves customer service, think about how you can showcase your communication skills. Be ready to share instances where you effectively resolved customer issues or improved their experience.
✨Tip Number 4
Research the company culture and values of the client in Somerset. Understanding their work environment will help you tailor your responses in the interview and demonstrate that you're a good fit for their team.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your relevant experience in IT support and service desk roles. Emphasize your troubleshooting skills and any customer service experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support. Mention specific examples of how you've successfully handled first line support issues and your familiarity with ticketing systems.
Highlight Relevant Skills: In your application, clearly list your skills related to the job description, such as multitasking, problem-solving, and proficiency in Microsoft Office Suite. If you have ITIL certification or experience in a hybrid environment, make sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Analyst role.
How to prepare for a job interview at Hunter Selection Careers
✨Showcase Your Service Desk Experience
Make sure to highlight your previous experience in IT service desk roles. Be prepared to discuss specific examples of how you've handled first line support, resolved tickets, and provided excellent customer service.
✨Demonstrate Troubleshooting Skills
During the interview, be ready to explain your troubleshooting process for both hardware and software issues. You might even be asked to solve a hypothetical problem, so practice articulating your thought process clearly.
✨Familiarize Yourself with ITIL Principles
Since ITIL certification is desirable, it’s beneficial to understand its principles. Even if you’re not certified, showing knowledge of ITIL practices can set you apart and demonstrate your commitment to best practices in IT service management.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the role and the company. This shows your interest and helps you gauge if the position aligns with your career goals, especially regarding the potential for a permanent role.
