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- Tasks: Lead a tech support team, manage projects, and ensure top-notch service delivery.
- Company: Join a dynamic company in Stonehouse, Gloucester, focused on innovative IT solutions.
- Benefits: Enjoy competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a collaborative culture that values your input and fosters professional development.
- Qualifications: Experience in IT management and strong leadership skills are essential.
- Other info: This role offers a chance to make a real impact in a growing company.
The predicted salary is between 40000 - 50000 £ per year.
IT Manager-£46,000-£50,000- Stonehouse, Gloucester Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA\’s and maintaining high standards of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer satisfaction. Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that need to be addressed. System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance. Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects are completed on time and within budget. Stakeholder Engagement: Collaborate with stakeholders to …
IT Manager employer: Hunter Selection Careers
Contact Detail:
Hunter Selection Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager
✨Tip Number 1
Familiarise yourself with the latest IT service management frameworks, such as ITIL. Being able to discuss how you’ve applied these principles in your previous roles can really set you apart during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and developed a team. Highlight specific instances where your mentorship led to improved performance or customer satisfaction.
✨Tip Number 3
Research StudySmarter’s current projects and initiatives. Being knowledgeable about our work will allow you to tailor your discussions and demonstrate your genuine interest in contributing to our goals.
✨Tip Number 4
Prepare to discuss your experience with project management tools and methodologies. Be ready to explain how you’ve successfully led IT projects, ensuring they were completed on time and within budget.
We think you need these skills to ace IT Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT management, service delivery, and team leadership. Use specific examples that demonstrate your ability to oversee technical support teams and manage projects effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your skills and experiences align with their needs, particularly in service delivery management and customer satisfaction.
Showcase Your Leadership Skills: In your application, emphasise your experience in leading and mentoring teams. Provide examples of how you have developed team members' skills and improved performance in previous roles.
Highlight Project Management Experience: Detail your experience in managing IT projects, including system upgrades and migrations. Mention any specific methodologies you are familiar with, such as Agile or Waterfall, and how you ensured projects were completed on time and within budget.
How to prepare for a job interview at Hunter Selection Careers
✨Showcase Your Leadership Skills
As an IT Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed teams in the past.
✨Demonstrate Service Delivery Knowledge
Familiarise yourself with service level agreements (SLAs) and be ready to explain how you ensure that service requests are addressed promptly while maintaining high standards of service delivery.
✨Prepare for Customer Interaction Scenarios
Since the role involves customer-facing service reviews and complaints management, think of specific instances where you've handled customer feedback or complaints effectively. This will show your ability to maintain customer satisfaction.
✨Discuss Project Management Experience
Be ready to talk about your experience with managing IT projects. Highlight any successful projects you've led, focusing on how you ensured they were completed on time and within budget.
