At a Glance
- Tasks: Coordinate schedules for technicians and provide top-notch customer service.
- Company: Join a family-owned business that values integrity and teamwork.
- Benefits: Enjoy competitive pay, insurance options, PTO, and fun team events.
- Other info: Experience in skilled trades is a plus, but not required.
- Why this job: Make a difference in a fast-paced environment while growing your career.
- Qualifications: Strong multitasking skills and excellent communication are key.
The predicted salary is between 40000 - 52000 £ per year.
At Tim Kyle Electric, Heating & Cooling, we believe in more than just providing top-quality service—we believe in building rewarding careers. As a family-owned company, we are built on integrity, teamwork, and a commitment to excellence, creating a workplace where every team member is valued and supported. We offer competitive benefits, ongoing training, and opportunities for growth in a customer-focused environment. If you are passionate, dedicated, and ready to make a difference, we invite you to join our team.
Pay: $20/hr+ range
Are you an organized, self-motivated, customer-oriented professional who thrives in a fast-paced environment? If you’re looking for a rewarding career with opportunity to grow, this is the opportunity for you! You also enjoy excellent benefits, including:
- Insurance Options
- PTO + (9) Paid Holidays
- Family-Owned & Operated
- Work-Life Balance
- Weekly Breakfast Meetings
- Fun Team Events
- Ongoing Support & Development
ABOUT THIS JOB
As a service dispatcher, you are responsible for coordinating daily schedules for electrical and HVAC technicians, optimizing routes, ensuring timely service, and providing excellent customer service through phone support.
Dispatching & Scheduling
- Assign service calls to electricians and HVAC technicians based on skills, location, and workload.
- Monitor job progress in real time, adjusting schedules for emergencies or delays.
- Optimize routes to reduce travel time and maximize billable hours.
- Communicate schedule changes to technicians promptly.
Customer Service & Phone Support
- Answer incoming calls as needed, providing courteous and professional service.
- Schedule appointments, gather job details, and confirm customer information.
- Handle customer inquiries, concerns, and follow-up calls.
- Enter customer data and job notes accurately into the CRM system.
Administrative Duties
- Track technician availability.
- Ensure work orders are complete and properly documented.
- Assist in preparing daily and weekly technician performance reports.
- Coordinate with warehouse or purchasing for parts and materials as needed.
Skills & Qualifications
- Strong multitasking and organizational skills.
- Excellent verbal communication and active listening.
- Proficiency with CSM system.
- Knowledge of basic electrical and HVAC terminology.
- Ability to handle high call volume while maintaining accuracy.
Performance Metrics
- Average dispatch-to-arrival time.
- Technician productivity and utilization rate.
- Customer satisfaction scores (post-service surveys).
- First-call resolution rate for phone inquiries.
High School Diploma/GED is required, some college preferred. Experience working with a skilled trades and/or home services related company preferred but not required. Excellent organizational skills, self-starter and reliable. High level of accuracy and attention to detail. Exceptional verbal and written communication skills. Courteous, professional manner, and strong customer service skills. Strong computer literacy and typing skills. Excellent multitasking and follow-up skills. Able to work both independently and as part of a team.
Service Dispatcher employer: Hunter Recruitment Advisors
At Tim Kyle Electric, Heating & Cooling, we pride ourselves on fostering a supportive and dynamic work environment where every team member is valued. As a family-owned business, we offer competitive benefits, ongoing training, and ample opportunities for career growth, all while maintaining a strong sense of community. Join us as a Service Dispatcher and be part of a team that prioritises integrity, teamwork, and excellence in service delivery.
Contact Details:
Hunter Recruitment Advisors Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Dispatcher
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Service Dispatcher role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your phone skills! Since customer service is key in this role, get comfortable with handling calls. Role-play with a friend to nail down your communication style and ensure you come across as professional and friendly.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed schedules or handled multiple tasks at once. This will demonstrate that you're the perfect fit for the fast-paced environment at Tim Kyle.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and being part of the Tim Kyle family.
We think you need these skills to ace Service Dispatcher
Some tips for your application 🫡
Show Your Organisational Skills:As a Service Dispatcher, being organised is key! Make sure your application highlights your ability to multitask and manage schedules effectively. Share examples of how you've kept things running smoothly in previous roles.
Communicate Clearly:Since you'll be dealing with customers and technicians, clear communication is a must. Use your application to demonstrate your verbal and written communication skills. A well-structured cover letter can really make you stand out!
Tailor Your Application:Don’t just send the same CV everywhere! Tailor your application to reflect the specific skills and experiences that match the Service Dispatcher role. Mention any relevant experience in customer service or scheduling to show us you're the right fit.
Apply Through Our Website:We love it when candidates apply directly through our website! It helps us keep track of applications better. Plus, it shows us you're genuinely interested in joining our team at Tim Kyle Electric, Heating & Cooling.
How to prepare for a job interview at Hunter Recruitment Advisors
✨Know the Company Inside Out
Before your interview, take some time to research Tim Kyle Electric, Heating & Cooling. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Organisational Skills
As a Service Dispatcher, you'll need to juggle multiple tasks at once. Prepare examples from your past experiences where you've successfully managed schedules or handled high call volumes. Highlighting your organisational skills will demonstrate that you're ready for the fast-paced environment.
✨Practice Customer Service Scenarios
Since customer service is a key part of this role, think about common scenarios you might face as a dispatcher. Practice how you would handle difficult customer inquiries or scheduling conflicts. This will help you feel more confident during the interview and show that you can think on your feet.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that reflect your interest in the role and the company. Inquire about the team dynamics, ongoing training opportunities, or how success is measured for a Service Dispatcher. This shows that you're not just looking for any job, but are genuinely interested in contributing to their community.
