At a Glance
- Tasks: Coordinate schedules for technicians, optimise routes, and provide top-notch customer service.
- Company: Join Tim Kyle Electric, a family-owned business focused on integrity and teamwork.
- Benefits: Enjoy competitive pay, insurance options, PTO, work-life balance, and fun team events.
- Other info: Experience in skilled trades is a plus, but not mandatory. Join us for weekly breakfast meetings!
- Why this job: Make a difference in a supportive environment while growing your career in a rewarding field.
- Qualifications: High School Diploma required; strong multitasking, communication, and organisational skills needed.
At Tim Kyle Electric, Heating & Cooling, we believe in more than just providing top-quality service—we believe in building rewarding careers. As a family-owned company, we are built on integrity, teamwork, and a commitment to excellence, creating a workplace where every team member is valued and supported. We offer competitive benefits, ongoing training, and opportunities for growth in a customer-focused environment. If you are passionate, dedicated, and ready to make a difference, we invite you to join our team. At Tim Kyle, a fulfilling career and a strong sense of community come together to shape the next chapter of your professional journey.
We're hiring a Service Dispatcher!
Pay: $20/hr+ range
Are you an organized, self-motivated, customer-oriented professional who thrives in a fast-paced environment? If you’re looking for a rewarding career with opportunity to grow, this is the opportunity for you!
You also enjoyexcellent benefits, including:
- Insurance Options
- PTO + (9) Paid Holidays
- Family-Owned & Operated
- Work-Life Balance
- Weekly Breakfast Meetings
- Fun Team Events
- Ongoing Support & Development
ABOUT THIS JOB
As a service dispatcher, you are responsible for coordinating daily schedules for electrical and HVAC technicians, optimizing routes, ensuring timely service, and providing excellent customer service through phone support.
Dispatching & Scheduling
- Assign service calls to electricians and HVAC technicians based on skills, location, and workload.
- Monitor job progress in real time, adjusting schedules for emergencies or delays.
- Optimize routes to reduce travel time and maximize billable hours.
- Communicate schedule changes to technicians promptly.
Customer Service & Phone Support
- Answer incoming calls as needed, providing courteous and professional service.
- Schedule appointments, gather job details, and confirm customer information.
- Handle customer inquiries, concerns, and follow-up calls.
- Enter customer data and job notes accurately into the CRM system.
Administrative Duties
- Track technician availability
- Ensure work orders are complete and properly documented.
- Assist in preparing daily and weekly technician performance reports.
- Coordinate with warehouse or purchasing for parts and materials as needed
Skills & Qualifications
- Strong multitasking and organizational skills.
- Excellent verbal communication and active listening.
- Proficiency with CSM system
- Knowledge of basic electrical and HVAC terminology.
- Ability to handle high call volume while maintaining accuracy
Performance Metrics
- Average dispatch-to-arrival time.
- Technician productivity and utilization rate.
- Customer satisfaction scores (post-service surveys).
- First-call resolution rate for phone inquiries.
- High School Diploma/GED is required, some college preferred.
- Experience working with a skilled trades and/or home services related company preferred but not required.
- Excellent organizational skills, self-starter and reliable.
- High level of accuracy and attention to detail.
- Exceptional verbal and written communication skills.
- Courteous, professional manner, and strong customer service skills.
- Strong computer literacy and typing skills.
- Excellent multitasking and follow-up skills.
- Able to work both independently and as part of a team.
#J-18808-Ljbffr
Service Dispatcher in City of Westminster employer: Hunter Recruitment Advisors
At Tim Kyle Electric, Heating & Cooling, we pride ourselves on being a family-owned business that fosters a supportive and collaborative work environment. Our commitment to employee growth is reflected in our ongoing training programmes and competitive benefits, including generous PTO and family-oriented events, making us an excellent employer for those seeking a fulfilling career in the service industry. Join us to be part of a team where your contributions are valued, and you can truly make a difference in the community.
Contact Details:
Hunter Recruitment Advisors Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Dispatcher in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hunter Recruitment Advisors. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hunter Recruitment Advisors before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Dispatcher in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hunter Recruitment Advisors:Your cover letter is your chance to shine! Tell us why you want to work at Hunter Recruitment Advisors specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hunter Recruitment Advisors!
How to prepare for a job interview at Hunter Recruitment Advisors
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
