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- Tasks: Coordinate schedules for technicians, optimise routes, and provide top-notch customer service.
- Company: Join Tim Kyle Electric, a family-owned business focused on integrity and teamwork.
- Benefits: Enjoy competitive pay, insurance options, PTO, work-life balance, and fun team events.
- Why this job: Make a difference in a supportive environment while growing your career in a rewarding field.
- Qualifications: High School Diploma required; strong multitasking, communication, and organisational skills needed.
- Other info: Experience in skilled trades is a plus, but not mandatory. Join us for weekly breakfast meetings!
At Tim Kyle Electric, Heating & Cooling, we believe in more than just providing top-quality service—we believe in building rewarding careers. As a family-owned company, we are built on integrity, teamwork, and a commitment to excellence, creating a workplace where every team member is valued and supported. We offer competitive benefits, ongoing training, and opportunities for growth in a customer-focused environment. If you are passionate, dedicated, and ready to make a difference, we invite you to join our team. At Tim Kyle, a fulfilling career and a strong sense of community come together to shape the next chapter of your professional journey.
We\’re hiring a Service Dispatcher!
Pay: $20/hr+ range
Are you an organized, self-motivated, customer-oriented professional who thrives in a fast-paced environment? If you’re looking for a rewarding career with opportunity to grow, this is the opportunity for you!
You also enjoyexcellent benefits, including:
- Insurance Options
- PTO + (9) Paid Holidays
- Family-Owned & Operated
- Work-Life Balance
- Weekly Breakfast Meetings
- Fun Team Events
- Ongoing Support & Development
ABOUT THIS JOB
As a service dispatcher, you are responsible for coordinating daily schedules for electrical and HVAC technicians, optimizing routes, ensuring timely service, and providing excellent customer service through phone support.
Dispatching & Scheduling
- Assign service calls to electricians and HVAC technicians based on skills, location, and workload.
- Monitor job progress in real time, adjusting schedules for emergencies or delays.
- Optimize routes to reduce travel time and maximize billable hours.
- Communicate schedule changes to technicians promptly.
Customer Service & Phone Support
- Answer incoming calls as needed, providing courteous and professional service.
- Schedule appointments, gather job details, and confirm customer information.
- Handle customer inquiries, concerns, and follow-up calls.
- Enter customer data and job notes accurately into the CRM system.
Administrative Duties
- Track technician availability
- Ensure work orders are complete and properly documented.
- Assist in preparing daily and weekly technician performance reports.
- Coordinate with warehouse or purchasing for parts and materials as needed
Skills & Qualifications
- Strong multitasking and organizational skills.
- Excellent verbal communication and active listening.
- Proficiency with CSM system
- Knowledge of basic electrical and HVAC terminology.
- Ability to handle high call volume while maintaining accuracy
Performance Metrics
- Average dispatch-to-arrival time.
- Technician productivity and utilization rate.
- Customer satisfaction scores (post-service surveys).
- First-call resolution rate for phone inquiries.
- High School Diploma/GED is required, some college preferred.
- Experience working with a skilled trades and/or home services related company preferred but not required.
- Excellent organizational skills, self-starter and reliable.
- High level of accuracy and attention to detail.
- Exceptional verbal and written communication skills.
- Courteous, professional manner, and strong customer service skills.
- Strong computer literacy and typing skills.
- Excellent multitasking and follow-up skills.
- Able to work both independently and as part of a team.
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Service Dispatcher employer: Hunter Recruitment Advisors
Contact Detail:
Hunter Recruitment Advisors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Dispatcher
✨Tip Number 1
Familiarise yourself with the specific tools and software used in dispatching, such as CRM systems. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience in customer service or scheduling roles. Be ready to share examples of how you've successfully managed multiple tasks or resolved customer issues, as this will showcase your ability to thrive in a fast-paced environment.
✨Tip Number 3
Research Tim Kyle Electric, Heating & Cooling's values and community involvement. Showing that you align with their commitment to integrity and teamwork can help you connect with the interviewers on a personal level.
✨Tip Number 4
Prepare questions about the role and the company culture to ask during your interview. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Service Dispatcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Dispatcher position at Tim Kyle Electric, Heating & Cooling. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in dispatching, customer service, or working in a fast-paced environment. Use specific examples that demonstrate your organisational skills and ability to multitask.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you are interested in working for a family-owned business and how your values align with their commitment to integrity and teamwork.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for the Service Dispatcher role.
How to prepare for a job interview at Hunter Recruitment Advisors
✨Showcase Your Organisational Skills
As a Service Dispatcher, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully coordinated schedules or handled high volumes of work while maintaining accuracy.
✨Communicate Clearly and Professionally
Excellent verbal communication is key in this role. During the interview, practice articulating your thoughts clearly and professionally. You might even want to role-play common customer service scenarios to showcase your skills.
✨Familiarise Yourself with Industry Terminology
Having a basic understanding of electrical and HVAC terminology will set you apart. Brush up on relevant terms and concepts before the interview, as this knowledge will help you communicate effectively with technicians and customers alike.
✨Demonstrate Your Customer Service Mindset
Tim Kyle Electric values customer service highly. Be prepared to discuss how you've handled customer inquiries or resolved issues in the past. Highlight your dedication to providing excellent service and your ability to remain calm under pressure.
