At a Glance
- Tasks: Be the friendly voice for customers, answering calls and guiding them to solutions.
- Company: Join a dynamic team focused on delivering top-notch home services.
- Benefits: Enjoy opportunities for career growth and hands-on experience in a supportive environment.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping others.
- Qualifications: High School Diploma/GED required; some college preferred, with strong communication skills.
- Other info: Experience in customer service or home services is a plus, but not mandatory.
The predicted salary is between 28800 - 43200 £ per year.
Are you the kind of person who loves helping others, stays calm under pressure, and thrives in a fast-paced environment? We’re looking for a rockstar to join our office team as the first point of contact for incoming calls—someone who’s organized, detail-oriented, and ready to wear multiple hats!
If you have previous customer service experience (especially answering phones), enjoy being the go-to person, and are eager to grow in your career, this could be the perfect fit. This role offers hands-on exposure to various office responsibilities and the chance to learn new systems. You’ll play a key role in keeping our office running smoothly and will have real opportunities for advancement as we continue to grow.
Responsibilities:
- Serve as the first point of contact for incoming calls.
- Using a company-prepared script, answer our customers’ questions and guide them to the best service solution for their home.
- Provide a sense of calm and exhibit empathy for customers, so they feel comfortable.
- Conduct service-related follow-up calls to check in on past customers and assess their current needs.
- Help the field team by taking detailed notes from customer calls and entering them into our system.
- Contribute to our company’s culture by being upbeat and hard-working.
- High School Diploma/GED is required, some college preferred.
- Experience working with a skilled trades and/or home services related company preferred but not required.
- Excellent organizational skills, self-starter and reliable.
- High level of accuracy and attention to detail.
- Exceptional verbal and written communication skills.
- Courteous, professional manner, and strong customer service skills.
- Strong computer literacy and typing skills.
- Excellent multitasking and follow-up skills.
- Able to work both independently and as part of a team.
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Customer Service Rep employer: Hunter Recruitment Advisors
Contact Detail:
Hunter Recruitment Advisors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Rep
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident when handling calls and demonstrate your proactive approach to potential employers.
✨Tip Number 2
Showcase your ability to stay calm under pressure by preparing examples from your past experiences. Think of situations where you successfully managed difficult customers or high-stress environments, as these stories can really impress during interviews.
✨Tip Number 3
Research our company culture and values to align your responses during the interview. Being able to articulate how your personal values match ours will show that you're not just looking for any job, but that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your enthusiasm for the role and helps you understand how you can contribute to our office environment and customer service goals.
We think you need these skills to ace Customer Service Rep
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you answered phones or dealt with customers directly. Use specific examples to demonstrate your skills in organisation, communication, and multitasking.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your ability to stay calm under pressure. Mention how your previous experiences have prepared you for this role and why you’re excited about the opportunity to grow within the company.
Showcase Relevant Skills: Emphasise your strong computer literacy and typing skills in your application. If you have experience with any specific systems or software relevant to customer service, be sure to mention them.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Service Rep.
How to prepare for a job interview at Hunter Recruitment Advisors
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experience, especially any roles where you answered phones. Highlight specific examples of how you've helped customers and resolved issues, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Empathy and Calmness
Since the role requires providing a sense of calm to customers, think of scenarios where you successfully managed difficult situations. Practising how to convey empathy during the interview can help you stand out as a candidate who truly cares about customer satisfaction.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Familiarise yourself with common customer queries and practice using a friendly, professional tone while guiding them to solutions. This will showcase your communication skills and ability to follow a script effectively.
✨Highlight Your Organisational Skills
As the role involves multitasking and taking detailed notes, be ready to discuss how you stay organised in a busy environment. Share tools or methods you use to manage your tasks efficiently, which will reassure the interviewer of your reliability and attention to detail.