Workshop Manager

Location: Heathrow Van Centre

Salary: 45,000pa + bonus opportunity

Hours: 45 hours, Monday to Friday and Saturdays on rota

Benefits:

• Overtime opportunities
• A day off for your Birthday
• 23 days of annual leave per year
• Four times death in service benefit
• Working for an official Great Place to Work and UK Best Workplace for three years running!
• Working for a Best UK Workplace for Wellbeing
• Working for a UK Best Workplace for Development
• Working with our award-winning team - we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards
• Recipients of the Bronze Award under the Armed Forces Covenant
• Access to 100s of employee perks on Perkbox
• Auto-enrolment pension
• Enhanced Maternity and Paternity pay policies
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)
• Mental Health First Aiders
• Reward and recognition programmes, including our annual Group Awards
• Annual appraisals programme and progression opportunities
• Manufacturer training and access to our in-house training hub
• Long service recognition

The Role:

If you are looking to work with the UK's largest Mercedes-Benz commercial vehicle dealership, who has been announced as a Great Place to Work for three years running, look no further! We are looking for an experienced and dedicated workshop controller/manager to help lead and inspire the workshop team at our Mercedes-Benz Vans Dealership in Heathrow. This role is perfect for a workshop controller who is looking to step up into a bigger role at a prestigious site, and who is driven to robustly managing the flow of work through the workshop, to ensure quality and compliance of all works carried out. A focus on maximising utilisation and ensuring technicians are working efficiently, safely and to all Mercedes-Benz guidelines. You will be committed to guiding the workshop team to deliver exceptional customer service, whilst ensuring profitability, and that all company policies and procedures are adhered to at all times, and that includes our H&S practices which are incredibly important and you will take a lead on at site level.

Role Level on the Career Journey Map: M2, Line Manager.

The Role Responsibilities:

• Ensure the workshop processes are followed for every job.
• Receive job cards from service reception, pre-time each job and allocate work to technicians, in order to maximise sold hours and monitor progress of job.
• Monitor workshop loading and ensure continuity.
• Obtain authorisation for any additional work required, either through service reception or by direct contact with customer.
• Oversee MOT, to ensure quality and compliant workmanship and a first time pass rate.
• Be responsible at site level for the upholding and implementation of H&S processes and policies to ensure the safety and well-being of the team, customers and visitors to site.
• Lead and attend monthly H&S site meetings.
• Ensure all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action.
• Supervise, develop and train the workshop team, to achieve the highest possible levels of performance and quality for all jobs.
• Ensure that job packs have been audited and are in a condition to be processed through to administration/invoicing.
• Measure technician's activity and performance, to deliver a quality and compliant first-time fix.
• Arrange for customer to be informed that vehicle has been completed.
• Ensure that the image and levels of customer service within the department are in line with standards, to ensure company reputation is upheld.
• Schedule all PDIs and used vehicle preparation to ensure that sales department requirements are met.
• Ensure that all special tools and equipment are kept in good order and that repair requirements are notified to the service manager once discovered.
• Ensure the workshop is kept clean and tidy, at all times.
• Ensure any customer complaints are dealt with quickly and effectively or escalated as per complaint process if required.
• Supervise junior staff, ensuring that their designated duties are performed correctly, highlighting any problems, quality issues or shortfall areas and identifying training needs.
• Ensure that all service processes (including quality checks and MOT) and company policies are adhered to.
• Manage and oversee workshop apprentices, from a training and wellbeing perspective.
• Ensure that within their area of operation, all Company and Trade Associations policies, procedures and minimum standards are met, and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to.
• Scheduling and deadline management.
• Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts, at all times.