At a Glance
- Tasks: Assist customers with vehicle services and learn the ropes of being a Service Advisor.
- Company: Join a leading automotive brand with a focus on customer satisfaction.
- Benefits: Earn uncapped bonuses, enjoy 22 days leave, and access health support.
- Other info: Dynamic role with excellent career prospects and ongoing mentorship.
- Why this job: Kickstart your career in the automotive industry with hands-on training and growth opportunities.
- Qualifications: Background in automotive or motor trade is preferred.
Must have a background in automotive/motor trade or similar. Hours are 40 per week (07.00 – 16.00 & 08.00 – 17.00 on a rota), plus eventually one in three Saturday mornings 08.00-13.00 (paid at overtime). Salary: £28,000 + Depending on experience + Bonuses. Location: Swansea.
Benefits:
- Uncapped bonus! Earn hundreds a month!
- Access to a commitment bonus of £600 per annum as well as a company profit shared bonus paying roughly £750 per annum.
- Service Advisor Certification and full training.
- 22 days annual leave plus the bank holidays.
- Access to a company pension scheme.
- Full in-house and off-site manufacturer-approved training.
- Fantastic career prospects with an industry-leading brand.
- Life insurance and sometimes health/medical insurance schemes.
- Employee Assistance Program (EAP): Support for mental, physical, and financial wellbeing.
- Discount schemes.
This role would ideally be looking for someone with motor vehicle industry experience wanting to develop into a Service Advisor.
Objectives:
- Convincingly convey the image of dealership brand, mediating successfully between the customers needs and desires and the interest of the company.
- Ensure customer satisfaction through professional manner, using the ability to remain reassuring to the customer during difficult situations.
- Developing into the role of Service Advisor with the daily coaching and mentoring of the Senior Service Advisor.
Reporting: The Trainee Customer Service Advisor reports to the Service Manager with a dotted line to the Senior Service Advisor.
Key Responsibilities:
- Informing customers of their ongoing vehicle status.
- Completion of the Service Certification.
- Assisting the Service Advisor with daily duties.
- Efficiently and politely dealing with inbound and outbound phone calls within Company guidelines.
- Effectively learning the role of the service advisor to encompass:
- Raising Job Cards.
- Writing orders for repairs.
- Entering additions/changes to customer database.
- Handing over finished vehicles to customers.
- Giving customers detailed explanations on extent of repairs.
- Monitoring whether repairs are being carried out to the required delivery time.
- Actively sell after-sales services to include Service Contracts.
- Discussing and arranging payment with customers.
- Booking in of vehicles to ensure continuity of workshop loading.
- Provide advice on warranties and service requirements.
- In the case of legally required inspections, explaining the necessary vehicle test requirements.
- Arrange schedules for MOT/Vehicle inspection.
Key Performance Measures:
- Effectively and politely liaising with customers regarding their vehicles status.
- Delivering service excellence at all times.
- Effectively learning the role of the Service Advisor.
- Successful completion of the Service Certification.
Please call Suzanne on (phone number removed) or submit your CV.
Trainee Service Advisor in Swansea employer: Hunter Knight Recruitment Ltd
Join a dynamic team in Swansea as a Trainee Service Advisor, where you'll benefit from an uncapped bonus structure and comprehensive training to kickstart your career in the automotive industry. Our supportive work culture prioritises employee wellbeing with access to mental health resources, generous annual leave, and a commitment to professional growth through manufacturer-approved training. With fantastic career prospects at an industry-leading brand, this role offers a rewarding path for those passionate about customer service and the motor trade.
Contact Details:
Hunter Knight Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor in Swansea
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Hunter Knight Recruitment Ltd.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Hunter Knight Recruitment Ltd.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Hunter Knight Recruitment Ltd that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Hunter Knight Recruitment Ltd, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Service Advisor in Swansea
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Hunter Knight Recruitment Ltd, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Hunter Knight Recruitment Ltd. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Hunter Knight Recruitment Ltd.
How to prepare for a job interview at Hunter Knight Recruitment Ltd
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Hunter Knight Recruitment Ltd that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Hunter Knight Recruitment Ltd and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
