Trainee Service Advisor in Gorseinon

Must have a background in automotive/motor trade or similar.

Hours are 40 per week (07:00 & 08:00 on a rota), plus eventually one in three Saturday mornings 08:00-13:00 (paid at overtime).

Salary: £28,000 + Depending on experience + Bonuses.

Location: Swansea.

Benefits:

• Uncapped bonus! Earn hundreds a month!
• Access to a commitment bonus of £600 per annum as well as a company profit shared bonus paying roughly £750 per annum.
• Service Advisor Certification and full training.
• 22 days annual leave plus the bank holidays.
• Access to a company pension scheme.
• Full in-house and off-site manufacturer-approved training.
• Fantastic career prospects with an industry-leading brand.
• Life insurance and sometimes health/medical insurance schemes.
• Employee Assistance Program (EAP): Support for mental, physical, and financial wellbeing.
• Discount schemes.

This role would ideally be looking for someone with motor vehicle industry experience wanting to develop into a Service Advisor.

Objectives:

• Convincingly convey the image of dealership brand, mediating successfully between the customers needs and desires and the interest of the company.
• Ensure customer satisfaction through professional manner, using the ability to remain reassuring to the customer during difficult situations.
• Developing into the role of Service Advisor with the daily coaching and mentoring of the Senior Service Advisor.

Reporting:

The Trainee Customer Service Advisor reports to the Service Manager with a dotted line to the Senior Service Advisor.

Key Responsibilities:

• Informing customers of their ongoing vehicle status.
• Completion of the Service Certification.
• Assisting the Service Advisor with daily duties.
• Efficiently and politely dealing with inbound and outbound phone calls within Company guidelines.
• Effectively learning the role of the service advisor to encompass:
• Raising Job Cards.
• Writing orders for repairs.
• Entering additions/changes to customer database.
• Handing over finished vehicles to customers.
• Giving customers detailed explanations on extent of repairs.
• Monitoring whether repairs are being carried out to the required delivery time.
• Actively sell after-sales services to include Service Contracts.
• Discussing and arranging payment with customers.
• Booking in of vehicles to ensure continuity of workshop loading.
• Provide advice on warranties and service requirements.
• In the case of legally required inspections, explaining the necessary vehicle test requirements.
• Arrange schedules for MOT/Vehicle inspection.

Key Performance Measures:

• Effectively and politely liaising with customers regarding their vehicles status.
• Delivering service excellence at all times.
• Effectively learning the role of the Service Advisor.
• Successful completion of the Service Certification.

Please call Suzanne on (phone number removed) or submit your CV.