At a Glance
- Tasks: Assist customers with vehicle bookings and provide updates on repairs.
- Company: Leading motor trade company with a focus on customer service.
- Benefits: Competitive salary, uncapped bonuses, generous leave, and training opportunities.
- Other info: Great career prospects and support for your wellbeing.
- Why this job: Join a dynamic team and earn while helping customers with their vehicles.
- Qualifications: Strong communication skills and a passion for customer service.
Hours of work: Mon-Fri 07:00-16:00 & 09:00-18:00 Saturdays 08:00-13:00 on rota
OTE £40,000 £33,575 + commitment bonus for all employees - which is linked to attendance and general performance and equates to £600 a year divided into two £300 payments every 6 months for qualifying employees.
Opportunity to earn bonus on service contracts, uncapped opportunity to earn hundreds of pounds a month doing this with retail van customers.
Salary: £33,575 + generous bonuses
Location: Exeter
Benefits:
- Uncapped bonus! - Earn hundreds of pounds a month
- Access to a commitment & profit share bonus & generous service plan bonuses
- 22 days annual leave plus the bank holidays
- Access to a company pension scheme
- Full in-house and off-site manufacturer-approved training
- Fantastic career prospects with an industry-leading brand
- Life insurance and sometimes health/medical insurance schemes
- Employee Assistance Program (EAP): Support for mental, physical, and financial wellbeing
- Discount schemes
Key Responsibilities:
- Taking telephone bookings from customers and accurately loading them into the workshop
- Effective use of workshop loading to ensure capacity is maximized at all times
- Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
- Informing customers of their ongoing vehicle status
- Entering additions/changes to customer database
- Handing over finished vehicles to customers
- Giving customers detailed explanations on extent of repairs
- Monitoring whether repairs are being carried out to the required delivery time
- Actively sell after-sales services to include Service Contracts
- Discussing and arranging payment with customers
- Booking in of vehicles to ensure continuity of workshop loading
- Provide advice on warranties and service requirements
- In the case of legally required inspections, explaining the necessary vehicle test requirements
- Arrange schedules for MOT/Vehicle inspections
Key Performance Measures:
- Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
- Accurate booking of customer vehicles into the workshop
- Monitoring repair times and communicating back to customer in a timely fashion
- Providing accurate advice on service requirements
Please call Suzanne on (phone number removed) or submit your CV.
Service Advisor Motor Trade Job in Exeter employer: Hunter Knight Recruitment Ltd
Hunter Knight Recruitment Ltd is an exceptional employer, offering a supportive work culture that prioritises employee development and growth. Located in Gorseinon, Wales, this role as a Trainee Service Advisor not only provides a competitive base salary of £28,000 plus uncapped bonuses but also opens doors to long-term career advancement within a respected brand in the automotive industry.
Contact Details:
Hunter Knight Recruitment Ltd Recruitment Team
