At a Glance
- Tasks: Assist customers with vehicle bookings and provide updates on repairs.
- Company: Join a leading automotive brand with a focus on customer service.
- Benefits: Competitive salary, uncapped bonuses, generous leave, and training opportunities.
- Other info: Supportive workplace with mental health resources and discount schemes.
- Why this job: Earn while you learn in a dynamic environment with great career prospects.
- Qualifications: Experience in customer service; automotive knowledge is a plus.
Hours of work: Mon-Fri 07:00-16:00 or 09:00-18:00, Saturdays 08:00-13:00 on rota.
Salary: £32,598, increasing to £33,575 after successful 6 month probationary period, plus a commitment bonus for all employees linked to attendance and general performance, equating to £600 a year divided into two £300 payments every 6 months for qualifying employees. Opportunity to earn bonus on service contracts, with uncapped potential to earn hundreds of pounds a month with retail van customers. OTE £40,000+.
Location: Cardiff
Benefits:
- Uncapped bonus - Earn hundreds of pounds a month
- Access to a commitment & profit share bonus & generous service plan bonuses
- 22 days annual leave plus bank holidays
- Access to a company pension scheme
- Full in-house and off-site manufacturer-approved training
- Fantastic career prospects with an industry-leading brand
- Life insurance and sometimes health/medical insurance schemes
- Employee Assistance Program (EAP): Support for mental, physical, and financial wellbeing
- Discount schemes
Key Responsibilities:
- Taking telephone bookings from customers and accurately loading them into the workshop
- Effective use of workshop loading to ensure capacity is maximized at all times
- Raising job cards and ensuring all necessary and compliant documentation forms parts of the job pack
- Informing customers of their ongoing vehicle status
- Entering additions/changes to customer database
- Handing over finished vehicles to customers
- Giving customers detailed explanations on extent of repairs
- Monitoring whether repairs are being carried out to the required delivery time
- Actively sell after-sales services to include Service Contracts
- Discussing and arranging payment with customers
- Booking in of vehicles to ensure continuity of workshop loading
- Provide advice on warranties and service requirements
- In the case of legally required inspections, explaining the necessary vehicle test requirements
- Arrange schedules for MOT/Vehicle inspections
Key Performance Measures:
- Effectively and politely liaising with customers regarding their vehicle’s status, payment and repairs
- Accurate booking of customer vehicles into the workshop
- Monitoring repair times and communicating back to customer in a timely fashion
- Providing accurate advice on service requirements
- Service advisor background is essential; Keyloop/Kerridge experience is beneficial.
Please call Suzanne on (phone number removed) or submit your CV.
Service Advisor in Cardiff employer: Hunter Knight Recruitment Ltd
Hunter Knight Recruitment Ltd is an exceptional employer, offering a supportive work culture that prioritises employee development and growth. Located in Gorseinon, Wales, this role as a Trainee Service Advisor not only provides a competitive base salary of £28,000 plus uncapped bonuses but also opens doors to long-term career advancement within a respected brand in the automotive industry.
Contact Details:
Hunter Knight Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hunter Knight Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hunter Knight Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hunter Knight Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hunter Knight Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hunter Knight Recruitment Ltd!
How to prepare for a job interview at Hunter Knight Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
