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- Tasks: Lead and manage the workshop team to optimise performance and customer service.
- Company: Established automotive organisation with a focus on excellence.
- Benefits: Competitive salary, great company perks, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: Experience in team leadership and the automotive sector is essential.
- Other info: Enjoy a supportive environment with clear communication and team-building opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Hunter James Recruitment are assisting our client - a well-established organisation within the Automotive industry with their search for a Workshop Controller to join their fantastic team within their site in Swindon.
THE ROLE:
- Day to day management of the Workshop and Service department.
- Improve and optimize on standards / performance of the service team through effective performance management and development.
- Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts.
- Optimize and improve customer service standards and ensure the departments run in accordance with company standards and key performance indicators.
- Operating to achieve a very high KPI standard including MOT Pass Rate / Breakdown results whilst maintaining the company’s standard at all times.
- Increase efficiency, effectiveness and profitability of the depots.
- Regular review resources in order to meet all servicing requirements to ensure that key performance indicators are met consistently reviewing labour efficiency, labour sales, cost of sales, debtors.
- Carry out internal audits to ensure depots are fully compliant in terms of both ISO and Health & Safety.
- Reporting directly to directors and keeping all parties updated with constant communication.
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Advise on the need for investment if and when required within the depots.
- Arrange and attend regular depot meetings to allow for a clear communication channel as well as building great team relationships.
THE CANDIDATE:
- Experience in leading, managing and developing teams.
- Experience within the Automotive Sector.
- Excellent communication skills at all levels.
- Good Organisational Skills.
- An approachable personality.
- Ability to focus efforts and prioritise work.
- Attention to detail.
- Client facing experience being able to manage client expectations.
- Ability to work to tight deadlines under pressure.
IN RETURN:
The successful candidate will receive a competitive package plus great company benefits.
Workshop Controller in Salisbury employer: Hunter James Recruitment
Contact Detail:
Hunter James Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Salisbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Workshop Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service standards and think of examples from your past experience that demonstrate how you can improve performance and efficiency in their workshop.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams in the past, focusing on how you developed team members and improved service standards. This will highlight your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our fantastic team!
We think you need these skills to ace Workshop Controller in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in the automotive sector and any leadership roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure to showcase your ability to communicate effectively at all levels. Use examples from your past experiences where you’ve successfully managed client expectations or led a team.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks! In your application, mention specific instances where your organisational skills helped improve efficiency or meet tight deadlines. This will show us you can handle the pressure.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Hunter James Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific role of a Workshop Controller. Understand key performance indicators (KPIs) relevant to the position, like MOT pass rates and customer service standards. This will show that you're not just interested in the job, but that you’re genuinely invested in the company’s success.
✨Showcase Your Leadership Skills
Since the role involves managing and developing teams, be ready to share examples of how you've successfully led a team in the past. Think about specific situations where you improved performance or fostered a positive work culture. This will demonstrate your capability to cultivate a successful business environment.
✨Communicate Effectively
Strong communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would maintain open lines of communication with both your team and upper management, as well as how you handle client expectations.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company’s goals, challenges, and culture. This not only shows your interest but also helps you gauge if the company is the right fit for you. Ask about their approach to performance management and how they support team development.
