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For Companies At a Glance
- Tasks: Lead and manage the Workshop and Service department for a thriving HGV company.
- Company: Join a well-established organisation in the Commercial Vehicle industry.
- Benefits: Competitive salary and great company benefits await you.
- Why this job: Make a real impact by optimising service standards and enhancing customer satisfaction.
- Qualifications: Experience in team leadership and the Commercial Vehicle sector is essential.
- Other info: Enjoy a dynamic work environment with opportunities for professional growth.
Hunter James Recruitment are assisting our client - a well-established organisation within the Commercial Vehicle (HGV) industry with their search for a Workshop Manager to join their fantastic team within their site in Portsmouth.
THE ROLE:
- Day to day management of the Workshop and Service department.
- Improve and optimize on standards / performance of the service team through effective performance management and development.
- Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts.
- Optimize and improve customer service standards and ensure the departments run in accordance with company standards and key performance indicators.
- Operating to achieve a very high KPI standard including MOT Pass Rate / Breakdown results whilst maintaining the company’s standard at all times.
- Increase efficiency, effectiveness and profitability of the depots.
- Regularly review resources in order to meet all servicing requirements to ensure that key performance indicators are met – consistently reviewing labour efficiency, labour sales, cost of sales, debtors.
- Carry out internal audits to ensure depots are fully compliant in terms of both ISO and Health & Safety.
- Reporting directly to directors and keeping all parties updated with constant communication.
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Advise on the need for investment if and when required within the depots.
- Arrange and attend regular depot meetings to allow for a clear communication channel as well as building great team relationships.
THE CANDIDATE:
- Experience in leading, managing and developing teams.
- Experience within the Commercial Vehicle sector is essential.
- Excellent communication skills at all levels.
- Good organisational skills.
- An approachable personality.
- Ability to focus efforts and prioritise work.
- Attention to detail.
- Client facing experience being able to manage client expectations.
- Ability to work to tight deadlines under pressure.
IN RETURN:
The successful candidate will receive a competitive package plus great company benefits.
Workshop Manager (HGV) employer: Hunter James Recruitment Ltd
Contact Detail:
Hunter James Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Manager (HGV)
✨Tip Number 1
Network like a pro! Reach out to your connections in the HGV industry and let them know you're on the lookout for a Workshop Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service standards and think about how you can contribute to improving them. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a Workshop Manager, you'll need to communicate effectively with your team and clients. Role-play common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Workshop Manager (HGV)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Manager role. Highlight your experience in managing teams and improving service standards, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've improved performance or customer service in previous roles. We love a good story!
Showcase Your Communication Skills: Since excellent communication is crucial for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to show off your approachable personality. We’re all about building great relationships here!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our fantastic company culture!
How to prepare for a job interview at Hunter James Recruitment Ltd
✨Know Your Workshop Inside Out
Before the interview, make sure you research the company’s workshop operations thoroughly. Understand their service standards, key performance indicators, and any recent news or changes in the HGV industry. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you improved performance or fostered a positive team culture. Be ready to discuss your approach to performance management and how you handle challenges.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing client-facing experiences or managing expectations.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you prioritise tasks and manage tight deadlines. Share specific strategies you use to keep everything running smoothly in a busy workshop environment. This will highlight your ability to maintain high standards under pressure.
