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- Tasks: Lead and manage the Workshop and Service department to optimise performance.
- Company: Join a well-established organisation in the Commercial Vehicle industry.
- Benefits: Competitive salary and great company benefits await you.
- Why this job: Make a real impact by improving customer service and team efficiency.
- Qualifications: Experience in leading teams within the Plant/Commercial Vehicle sector is essential.
- Other info: Enjoy a dynamic work environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Hunter James Recruitment are assisting our client - a well-established organisation within the Commercial Vehicle industry with their search for a Workshop Manager to join their fantastic team within their site in Uxbridge.
THE ROLE:
- Day to day management of the Workshop and Service department.
- Improve and optimize on standards / performance of the service team through effective performance management and development.
- Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts.
- Optimize and improve customer service standards and ensure the departments run in accordance with company standards and key performance indicators.
- Operating to achieve a very high KPI standard / Breakdown results whilst maintaining the company’s standard at all times.
- Increase efficiency, effectiveness and profitability of the depots.
- Regularly review resources in order to meet all servicing requirements to ensure that key performance indicators are met – consistently reviewing labour efficiency, labour sales, cost of sales, debtors.
- Carry out internal audits to ensure depots are fully compliant in terms of both ISO and Health & Safety.
- Reporting directly to directors and keeping all parties updated with constant communication.
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Advise on the need for investment if and when required within the depots.
- Arrange and attend regular depot meetings to allow for a clear communication channel as well as building great team relationships.
THE CANDIDATE:
- Experience in leading, managing and developing teams.
- Experience within the Plant / Commercial Vehicle sector is essential.
- Excellent communication skills at all levels.
- Good organisational skills.
- An approachable personality.
- Ability to focus efforts and prioritise work.
- Attention to detail.
- Client facing experience being able to manage client expectations.
- Ability to work to tight deadlines under pressure.
IN RETURN:
The successful candidate will receive a competitive package plus great company benefits.
Workshop Manager (HGV) in Uxbridge employer: Hunter James Recruitment Ltd
Contact Detail:
Hunter James Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Manager (HGV) in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend workshops, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in the Commercial Vehicle sector. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams and improved performance in previous roles. This is key for a Workshop Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Workshop Manager (HGV) in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Manager role. Highlight your experience in managing teams and improving service standards, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams or improved customer service in the past. We love a good story!
Showcase Your Communication Skills: Since excellent communication is crucial for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to show off your approachable personality. We’re all about building great relationships here!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you're keen on joining our fantastic team!
How to prepare for a job interview at Hunter James Recruitment Ltd
✨Know Your Workshop Inside Out
Before the interview, make sure you research the company’s workshop operations thoroughly. Understand their service standards, key performance indicators, and any recent news or changes in the commercial vehicle industry. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you improved performance or cultivated a positive work culture. Be ready to discuss your approach to managing client expectations and how you handle tight deadlines.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in managing teams and improving customer service standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the role and the company. Inquire about their current challenges in the workshop, how they measure success, or what their future goals are. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
