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For Companies At a Glance
- Tasks: Lead and manage the Workshop and Service department to optimise performance and customer satisfaction.
- Company: Join a well-established organisation in the dynamic Automotive industry.
- Benefits: Enjoy a competitive salary and fantastic company benefits.
- Why this job: Make a real impact by enhancing service standards and team culture.
- Qualifications: Experience in team leadership and the Automotive sector is essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Hunter James Recruitment are assisting our client - a well-established organisation within the Automotive industry with their search for a Workshop Controller to join their fantastic team within their site in Swindon.
THE ROLE:
- Day to day management of the Workshop and Service department.
- Improve and optimize on standards / performance of the service team through effective performance management and development.
- Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts.
- Optimize and improve customer service standards and ensure the departments run in accordance with company standards and key performance indicators.
- Operating to achieve a very high KPI standard including MOT Pass Rate / Breakdown results whilst maintaining the company’s standard at all times.
- Increase efficiency, effectiveness and profitability of the depots.
- Regularly review resources in order to meet all servicing requirements to ensure that key performance indicators are met – consistently reviewing labour efficiency, labour sales, cost of sales, debtors.
- Carry out internal audits to ensure depots are fully compliant in terms of both ISO and Health & Safety.
- Reporting directly to directors and keeping all parties updated with constant communication.
- Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
- Advise on the need for investment if and when required within the depots.
- Arrange and attend regular depot meetings to allow for a clear communication channel as well as building great team relationships.
THE CANDIDATE:
- Experience in leading, managing and developing teams.
- Experience within the Automotive Sector.
- Excellent communication skills at all levels.
- Good organisational skills.
- An approachable personality.
- Ability to focus efforts and prioritise work.
- Attention to detail.
- Client facing experience being able to manage client expectations.
- Ability to work to tight deadlines under pressure.
IN RETURN:
The successful candidate will receive a competitive package plus great company benefits.
Workshop Controller in Swindon employer: Hunter James Recruitment Ltd
Contact Detail:
Hunter James Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Workshop Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service standards and think of examples from your past experience that showcase your ability to improve performance and lead teams effectively.
✨Tip Number 3
Practice your communication skills! As a Workshop Controller, you'll need to communicate with various stakeholders. Role-play common interview questions with a friend to boost your confidence and ensure you articulate your thoughts clearly.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our fantastic team!
We think you need these skills to ace Workshop Controller in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in managing teams and improving performance, as these are key aspects of the job. We want to see how your skills align with what our client is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your experience in the automotive sector and how you've successfully led teams in the past. Let us know why you’re excited about this opportunity!
Show Off Your Communication Skills: Since excellent communication is crucial for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any client-facing experience you have. We want to see how you can manage expectations effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining the team!
How to prepare for a job interview at Hunter James Recruitment Ltd
✨Know Your Stuff
Before heading into the interview, make sure you brush up on your knowledge of the automotive industry and the specific role of a Workshop Controller. Familiarise yourself with key performance indicators (KPIs) relevant to the position, such as MOT pass rates and customer service standards. This will show that you're not just interested in the job, but that you understand what it entails.
✨Showcase Your Leadership Skills
Since the role involves managing and developing teams, be prepared to discuss your previous leadership experiences. Think of specific examples where you've improved team performance or cultivated a positive work culture. Highlighting your ability to motivate and manage a team will resonate well with the interviewers.
✨Communicate Clearly
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions. This will demonstrate your ability to maintain effective communication with both your team and clients.
✨Prepare Questions
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and expectations for the Workshop Controller role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
