Controller in West Thurrock

Controller – Private Patient Transport Business – Days An opportunity to join a thriving snd successful Patient Transport Business who are going through exponential growth in this competitive, yet very rewarding sector. It is an essential requirement of the role that you have experience (past or present) of the CLERIC APTS system. The role is full-time, 5 days a week Monday to Friday with the hours being 10.00am – 7.00pm or 11.00am to 8.00pm. Job Description: The Controller works as part of the Operations Control team that plans and allocates the booked journeys to the Crews in a timely and efficient way providing support to Patient, Clients and Operations Patient Transfer teams in preparing and booking patient journeys, resolve potential issues with the Head of Operations/Service Delivery Managers. To ensure the effective use of resources and the delivery of safe and effective care. The Controller will prepare, organise, and prioritise the work ensuring that high quality of service is being rendered to its patients / clients, thereby, ensuring better customer satisfaction and report into the Head of Operations / Service Delivery Managers. Key Responsibilities: Ensure the right vehicle is in the right place at the right time and handle requests for patients, transport from healthcare professionals and record patients’ details accurately using designated programme. Communicate with GPs, medical and non-medical heath centre staff, ACA’s/HDU crews, hospital departments and other healthcare professionals to log the transport bookings/jobs. Ensure the type of vehicle is appropriate for each patient, depending on their mobility and state of health information / plan the trip to make efficient use of the vehicles / drivers. Work under pressure, think fast and multi-task, keeping running check on the service and location of all vehicles in your control. Utilise and operate the Cleric system within control room, ensuring that all bookings are processed in timely manner, as necessary call ahead of the proposed bookings. Manage day control by ensuring all KPIs are met on a contract-by-contract basis and times are correctly inputted by crews. Ensure all crews have logged in and are available as planned, report issues and identify resourcing shortfalls, and liaise with the respective Service Delivery Manager. Deliver a responsive and pro-active response on the phone and input accurate details onto the Cleric Operational Software. Be a key part of supporting the ACA’s and Service Delivery Manager as required to ensure they have an escalation process for any on the day bookings and issues. Be a pro-active link with clients and stakeholders to inspire confidence in the service. If you have the right experience and this opportunity appeals to you then please send your CV over at your eareist convenience