Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Operations Control team to manage patient transport bookings efficiently.
- Company: Be part of a thriving Patient Transport Business experiencing rapid growth.
- Benefits: Enjoy a full-time role with set hours, Monday to Friday, from 3 PM to midnight.
- Why this job: Make a real impact in healthcare by ensuring safe and timely patient transport.
- Qualifications: Experience with the CLERIC APTS system is essential for this role.
- Other info: This position requires quick thinking and multitasking under pressure.
Controller – Private Patient Transport Business.
Ensure all your application information is up to date and in order before applying for this opportunity.
An opportunity to join a thriving snd successful Patient Transport Business who are going through exponential growth in this competitive, yet very rewarding sector.
It is an essential requirement of the role that you have experience (past or present) of the CLERIC APTS system.
The role is full-time, 5 days a week Monday to Friday with the hours being set from 15.00pm – Midnight.
Job Description:
The Controller works as part of the Operations Control team that plans and allocates the booked journeys to the Crews in a timely and efficient way providing support to Patient, Clients and Operations Patient Transfer teams in preparing and booking patient journeys, resolve potential issues with the Head of Operations/Service Delivery Managers. To ensure the effective use of resources and the delivery of safe and effective care.
The Controller will prepare, organise, and prioritise the work ensuring that high quality of service is being rendered to its patients / clients, thereby, ensuring better customer satisfaction and report into the Head of Operations / Service Delivery Managers.
Key Responsibilities:
Ensure the right vehicle is in the right place at the right time and handle requests for patients, transport from healthcare professionals and record patients’ details accurately using designated programme.
Communicate with GPs, medical and non-medical heath centre staff, ACA’s/HDU crews, hospital departments and other healthcare professionals to log the transport bookings/jobs.
Ensure the type of vehicle is appropriate for each patient, depending on their mobility and state of health information / plan the trip to make efficient use of the vehicles / drivers.
Work under pressure, think fast and multi-task, keeping running check on the service and location of all vehicles in your control.
Utilise and operate the Cleric system within control room, ensuring that all bookings are processed in timely manner, as necessary call ahead of the proposed bookings.
Manage day control by ensuring all KPIs are met on a contract-by-contract basis and times are correctly inputted by crews.
Ensure all crews have logged in and are available as planned, report issues and identify resourcing shortfalls, and liaise with the respective Service Delivery Manager.
Deliver a responsive and pro-active response on the phone and input accurate details onto the Cleric Operational Software.
Be a key part of supporting the ACA’s and Service Delivery Manager as required to ensure they have an escalation process for any on the day bookings and issues.
Be a pro-active link with clients and stakeholders to inspire confidence in the service.
If you have the right experience and this opportunity appeals to you then please send your CV over at your eareist convenience
Controller employer: Hunter Heywood
Contact Detail:
Hunter Heywood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controller
✨Tip Number 1
Make sure you highlight your experience with the CLERIC APTS system in any conversations or networking opportunities. This is a crucial requirement for the role, and demonstrating your familiarity with it can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with the key responsibilities of the Controller role, especially around managing transport bookings and communicating with healthcare professionals. Being able to discuss specific scenarios where you've successfully handled similar tasks will show your readiness for the position.
✨Tip Number 3
Network with current or former employees in the Patient Transport Business sector. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations and multi-tasking, as these are essential skills for the Controller role. Think of examples from your past experiences that demonstrate your ability to think quickly and manage multiple priorities effectively.
We think you need these skills to ace Controller
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with the CLERIC APTS system in your CV and cover letter. This is a crucial requirement for the role, so provide specific examples of how you've used this system in past positions.
Showcase Your Communication Skills: Since the role involves communicating with various healthcare professionals, highlight your communication skills. Include examples of how you've effectively interacted with clients or team members in previous roles.
Demonstrate Problem-Solving Abilities: The job requires quick thinking and multi-tasking under pressure. In your application, mention situations where you've successfully resolved issues or managed multiple tasks simultaneously.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and requirements mentioned in the job description. Use keywords from the job listing to ensure your application stands out.
How to prepare for a job interview at Hunter Heywood
✨Show Your Experience with CLERIC APTS
Make sure to highlight your experience with the CLERIC APTS system during the interview. Be prepared to discuss specific instances where you effectively utilized this system to manage bookings or resolve issues.
✨Demonstrate Your Multi-Tasking Skills
Since the role requires working under pressure and multi-tasking, come prepared with examples of how you've successfully managed multiple tasks simultaneously in previous roles. This will show your ability to handle the demands of the job.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would interact with healthcare professionals and clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in the role and how you would address them.
