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- Tasks: Join our team as a Controller, managing patient transport bookings and ensuring timely service.
- Company: Be part of a rapidly growing Patient Transport Business dedicated to quality care.
- Benefits: Enjoy a full-time role with set hours, Monday to Friday, and the chance to make a difference.
- Why this job: This role offers a dynamic work environment where you can impact patient care and satisfaction.
- Qualifications: Experience with the CLERIC APTS system is essential; multitasking and communication skills are a must.
- Other info: Work under pressure in a supportive team, contributing to a vital healthcare service.
The predicted salary is between 36000 - 60000 £ per year.
An opportunity to join a thriving and successful Patient Transport Business who are going through exponential growth in this competitive, yet very rewarding sector. It is an essential requirement of the role that you have experience (past or present) of the CLERIC APTS system. The role is full-time, 5 days a week Monday to Friday with the hours being set from 15.00pm - Midnight.
The Controller works as part of the Operations Control team that plans and allocates the booked journeys to the Crews in a timely and efficient way providing support to Patients, Clients and Operations Patient Transfer teams in preparing and booking patient journeys, resolving potential issues with the Head of Operations/Service Delivery Managers. To ensure the effective use of resources and the delivery of safe and effective care.
The Controller will prepare, organise, and prioritise the work ensuring that high quality of service is being rendered to its patients/clients, thereby ensuring better customer satisfaction and report into the Head of Operations/Service Delivery Managers.
Key Responsibilities:- Ensure the right vehicle is in the right place at the right time and handle requests for patients, transport from healthcare professionals and record patients’ details accurately using designated programme.
- Communicate with GPs, medical and non-medical health centre staff, ACA’s/HDU crews, hospital departments and other healthcare professionals to log the transport bookings/jobs.
- Ensure the type of vehicle is appropriate for each patient, depending on their mobility and state of health information / plan the trip to make efficient use of the vehicles/drivers.
- Work under pressure, think fast and multi-task, keeping running check on the service and location of all vehicles in your control.
- Utilise and operate the Cleric system within control room, ensuring that all bookings are processed in a timely manner, as necessary call ahead of the proposed bookings.
- Manage day control by ensuring all KPIs are met on a contract-by-contract basis and times are correctly inputted by crews.
- Ensure all crews have logged in and are available as planned, report issues and identify resourcing shortfalls, and liaise with the respective Service Delivery Manager.
- Deliver a responsive and pro-active response on the phone and input accurate details onto the Cleric Operational Software.
- Be a key part of supporting the ACA’s and Service Delivery Manager as required to ensure they have an escalation process for any on the day bookings and issues.
- Be a pro-active link with clients and stakeholders to inspire confidence in the service.
If you have the right experience and this opportunity appeals to you then please send your CV over at your earliest convenience.
Controller employer: Hunter Heywood Ltd.
Contact Detail:
Hunter Heywood Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controller
✨Tip Number 1
Familiarise yourself with the CLERIC APTS system before your interview. Since it's a crucial requirement for the role, demonstrating your knowledge and experience with this software can set you apart from other candidates.
✨Tip Number 2
Showcase your ability to work under pressure by preparing examples from your past experiences. The role requires quick thinking and multitasking, so having specific instances ready will highlight your suitability for the fast-paced environment.
✨Tip Number 3
Research the Patient Transport Business sector and understand the key challenges it faces. Being knowledgeable about industry trends and issues will demonstrate your commitment and help you engage in meaningful conversations during the interview.
✨Tip Number 4
Prepare to discuss how you would handle communication with various stakeholders, including healthcare professionals and clients. Effective communication is vital in this role, so showcasing your interpersonal skills will be beneficial.
We think you need these skills to ace Controller
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any past experience you have with the CLERIC APTS system. This is a crucial requirement for the role, so detailing your familiarity with it will strengthen your application.
Tailor Your CV: Customise your CV to reflect the key responsibilities mentioned in the job description. Focus on your ability to manage resources, communicate effectively with healthcare professionals, and handle multiple tasks under pressure.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your passion for patient transport services and your commitment to delivering high-quality care. Mention specific examples of how you've successfully managed similar roles in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism and attention to detail.
How to prepare for a job interview at Hunter Heywood Ltd.
✨Know the CLERIC APTS System
Since experience with the CLERIC APTS system is essential for this role, make sure you can discuss your familiarity with it. Be prepared to explain how you've used it in past roles and how it can benefit the operations of the Patient Transport Business.
✨Demonstrate Your Multi-Tasking Skills
The role requires working under pressure and managing multiple tasks simultaneously. Prepare examples from your previous work where you successfully handled high-pressure situations and prioritised tasks effectively.
✨Showcase Your Communication Skills
As a Controller, you'll need to communicate with various healthcare professionals. Be ready to discuss how you’ve effectively communicated in past roles, especially in coordinating with teams and clients to ensure smooth operations.
✨Understand the Importance of Customer Satisfaction
Highlight your commitment to providing high-quality service and ensuring customer satisfaction. Share specific instances where you went above and beyond to meet client needs or resolve issues, as this will resonate well with the interviewers.
