At a Glance
- Tasks: Lead operational management and drive transformation in a large healthcare organisation.
- Company: Swansea Bay University Health Board, committed to better health and care.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Join a dynamic team focused on compassionate leadership and continuous improvement.
- Why this job: Shape the future of healthcare services and improve patient outcomes.
- Qualifications: Significant senior executive experience in operational management within healthcare.
The predicted salary is between 99000 - 121000 £ per year.
Location: Health Board Headquarters, Baglan Port Talbot (Pan‑Health Board remit across all SBUHB sites and localities)
We are looking for an exceptional leader with significant senior executive experience in operational management within a large, complex healthcare organisation. You will bring a strong track record of leading large-scale service delivery, improving performance, driving transformation, managing resources effectively, and building trusted relationships with partners, clinicians, staff and wider stakeholders.
You will be able to operate effectively at Board and system level, balancing strategic leadership with a relentless focus on operational performance, quality, safety, productivity and financial sustainability. You will demonstrate a strong commitment to compassionate leadership, collaboration, innovation and continuous improvement, ensuring services are responsive, efficient and deliver the best possible outcomes for the populations we serve.
The Chief Operating Officer (COO) is responsible for ensuring the successful system wide operational delivery, performance and continuous improvement of all clinical services provided by the Health Board, aligned to A Healthier Swansea Bay, the Health Board’s organisational strategy, and its mission of Better Health, Better Care, Better Lives.
The clinical and operational services encompassed within the accountabilities for this post include:
- Primary care
- Community services
- Woman and children services
- Mental health and learning disability services
- Urgent and emergency care
- Planned care
- Cancer
- Diagnostics
- Secondary and tertiary hospital-based services
- Relevant operational support services, including facilities
The role of COO incorporates the role of Executive Director for Primary, Community and Mental Health Services, with Board-level executive accountability for ensuring the Health Board meets its statutory duties in relation to primary care, community services, mental health and learning disability services.
The COO will be accountable to the Board for operational delivery of clinical and clinical support services that underpin the strategic direction of the organisation, with a key focus on quality, safety, performance, financial sustainability, patient experience and outcomes. This includes clear executive accountability for the effective discharge of the Health Board’s responsibilities across primary, community and mental health services.
The COO will have leadership responsibility for effective day-to-day management of clinical services through the Health Board’s care group operating model. The Health Board is transitioning through the Organised for Success programme from four Service Groups to six thematic, clinically-led Care Groups, which will run in shadow form from January 2027 before going live on 1 April 2027.
As lead for operational performance and delivery, the COO will be responsible for contributing to the annual plan and Integrated Medium-Term Plan (IMTP) in the context of the Health Board’s Performance and Accountability Framework, financial recovery requirements and Welsh Government escalation expectations.
The COO will hold a central delivery role around the executive table, providing grip, pace and visible leadership for operational recovery, financial improvement, improvement and transformation, de-escalation and the sustainable consolidation of performance improvements.
The COO will work as part of a strong executive triumvirate with the Executive Medical Director and Executive Director of Nursing, providing integrated operational, medical and nursing leadership to support safe, high-quality and sustainable services.
The COO will work closely with the Chief Executive Officer and the Health Board’s Delivery Unit, which acts as an organisational engine room for delivery, to ensure operational priorities are translated into clear actions, milestones, accountability arrangements and sustained improvement.
Provide leadership in the development and implementation of the overall service improvement agenda, working with executive colleagues to ensure the organisation is prepared and able to deliver sustainable improvement, including in domains subject to enhanced oversight or escalation.
Chief Operating Officer – Swansea Bay University Health Board employer: Hunter Healthcare Resourcing Limited
North London NHS Foundation Trust is an outstanding employer, offering a collaborative and supportive work culture that prioritises employee well-being and professional development. As a leader in the healthcare sector, you will have access to unique growth opportunities and the chance to make a meaningful impact on community mental health services in Camden and across North London.
Contact Details:
Hunter Healthcare Resourcing Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Chief Operating Officer – Swansea Bay University Health Board
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Hunter Healthcare Resourcing Limited.
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✨Stay Updated with Industry Trends
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We think you need these skills to ace Chief Operating Officer – Swansea Bay University Health Board
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Hunter Healthcare Resourcing Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Hunter Healthcare Resourcing Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Hunter Healthcare Resourcing Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Hunter Healthcare Resourcing Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Hunter Healthcare Resourcing Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Hunter Healthcare Resourcing Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
