Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to handle customer queries and resolve issues with a smile.
- Company: Hillarys, a vibrant company with a focus on innovation and teamwork.
- Benefits: Enjoy free parking, health benefits, staff discounts, and a fun work environment.
- Other info: We value inclusivity and personal development in a dynamic workplace.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Do you thrive on the opportunity to work as part of a team, in a fast-paced environment? Do you have experience in a customer focused role within retail or a contact centre? We’re looking for Customer Care Professionals to join our vibrant Contact Centre team, based at our Nottingham Head Office.
You’ll need to be an enthusiastic and driven team player with experience in a customer focused role, as you’ll be dealing with incoming and outbound queries via telephone and email, from customers and our self-employed advisor network.
As a Customer Care Professional, you’ll need great communication skills as you’ll be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decision making is an important aspect of this role, as you’ll be negotiating discounts in line with company guidelines, and you must be able to handle complaints appropriately, whilst remaining professional and respectful at all times.
Personal development is a key part of what we do here, so you’ll need to take ownership of your own personal development plan, in addition to being part of a dynamic team.
Customer Care Professional key responsibilities
- Objection / complaint handling in a professional and respectful manner at all times.
- Liaising with internal departments to investigate and resolve customer order issues through to a satisfactory conclusion.
- Liaising with field-based Advisors, Design Consultants, Installers and the Field Management Teams to organise service calls to customers properties.
- Working with third parties to organise customer repairs and ensure this is completed within the agreed timescale.
- Process compensation, credits and negotiate discounts with customers in line with company guidelines.
- Take payments in line with PCI compliance.
We love new ideas here at Hillarys – Our Hillarys Ideas Programme will inspire you to identify and generate fresh ideas to delight our customers and our team.
Successful candidates can look forward to joining a lively and friendly team with a fun but fast-paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount.
We understand that there is no ‘one size fits all’ approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please do let us know and we will be happy to accommodate.
Everyone who applies will receive a response.
#J-18808-Ljbffr
Customer Care Professionals employer: Hunter Douglas Retail UK Limited
Contact Detail:
Hunter Douglas Retail UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Professionals
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in as a Customer Care Professional.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, role-play with a friend or family member. This will help you feel more confident when dealing with real customers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these during your interview to demonstrate your decision-making abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our vibrant team at Hillarys.
We think you need these skills to ace Customer Care Professionals
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to be part of our vibrant team.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-focused roles. We love seeing how your skills align with what we do, so don’t hold back on sharing those success stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the Customer Care Professional role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Hunter Douglas Retail UK Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its culture. Understand their values, mission, and the specifics of the Customer Care role. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Care Professional, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Practise articulating these scenarios clearly, as this will demonstrate your ability to communicate effectively under pressure.
✨Prepare for Decision-Making Scenarios
Expect questions that assess your decision-making skills, especially regarding handling complaints and negotiating discounts. Think of specific instances where you had to make tough decisions and how you approached them. This will highlight your problem-solving abilities and your understanding of customer care.
✨Emphasise Personal Development
Since personal development is important to the company, be ready to discuss your own growth plans. Share how you take ownership of your learning and development, and mention any relevant training or skills you wish to acquire. This shows that you're proactive and committed to improving yourself within the role.