At a Glance
- Tasks: Manage inbound and outbound transport operations, ensuring efficiency and compliance.
- Company: Join a leading logistics firm focused on operational excellence and customer service.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Other info: Be part of a culture that values safety, accountability, and engagement.
- Why this job: Shape the future of supply chain logistics while leading a dynamic team.
- Qualifications: Experience in transport operations and strong leadership skills required.
The predicted salary is between 45000 - 55000 € per year.
The Transport and Customer Freight Manager is responsible for the end-to-end performance of inbound and outbound distribution operations across multiple sales channels and multi-site inbound networks. This role ensures the efficient, compliant, and cost-effective movement of goods while consistently delivering agreed service levels to customers and internal stakeholders. With full operational accountability, the postholder will oversee complex transport operations including carrier performance, capacity planning, route optimisation, and distribution execution across a geographically dispersed network. Strong operational control, customer service excellence, and documentation accuracy are critical to success. The role also plays a key part in driving continuous improvement across transport and distribution activities, using structured problem solving and root cause analysis to enhance service delivery, reduce cost, and improve operational reliability.
Key Responsibilities
- Manage day-to-day inbound and outbound transport operations across multiple sites and sales channels, ensuring service, compliance, and cost targets are met.
- Plan and control distribution activity, including route optimisation, capacity planning, and carrier performance management.
- Lead transport operations in collaboration with internal teams and external logistics partners to deliver reliable and efficient service.
- Ensure robust operational controls and accurate documentation, including delivery manifests, invoicing, and reconciliations.
- Monitor performance metrics such as service levels, damages, and cost drivers, identifying trends and improvement opportunities.
- Manage transport and freight budgets, controlling spend and identifying cost-saving opportunities without compromising service.
- Ensure full compliance with health, safety, and transport legislation, promoting a strong safety culture.
- Lead, coach, and develop team members to build capability and drive high performance.
- Collaborate cross-functionally with Customer Services, Manufacturing, Planning, and Finance to ensure aligned execution.
- Contribute to strategic planning and development of the logistics and distribution function.
Experience
- Proven experience managing transport and freight operations within a complex, multi-site environment.
- Strong understanding of end-to-end supply chain processes, transport systems, and compliance requirements.
- Demonstrated success in managing carriers, distribution networks, and logistics budgets.
- Experience leading teams and driving performance through coaching and structured performance management.
- Highly analytical with the ability to interpret data, identify root causes, and implement effective solutions.
- Strong commercial awareness with the ability to balance service, cost, and operational constraints.
- Effective communication and stakeholder management skills across multiple functions.
Why Join Us
- Play a pivotal role in shaping and optimising a critical part of the supply chain.
- Opportunity to lead complex, high-impact transport operations across a diverse network.
- Lead and develop a team, building capability and fostering a culture of accountability and engagement.
- Join an organisation committed to safety, operational excellence, and customer service.
- We're proud to offer an inclusive workplace where every colleague feels valued, supported, and empowered to be their true self.
Logistic Customer Service Manager in Nottingham employer: Hunter Douglas, Inc.
As a Logistic Customer Service Manager, you will thrive in an inclusive workplace that values safety, operational excellence, and customer service. Our commitment to employee growth is evident through opportunities for leadership development and fostering a culture of accountability. Join us to play a pivotal role in optimising our supply chain while enjoying a supportive environment that empowers you to excel.
StudySmarter Expert Advice🤫
We think this is how you could land Logistic Customer Service Manager in Nottingham
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups to connect with people in logistics and customer service. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing transport operations and your knack for problem-solving. Use specific examples to demonstrate how you've improved service delivery or reduced costs in past roles.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to show how your experience aligns with our mission of operational excellence and customer service.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you're keen and keeps you fresh in their minds.
We think you need these skills to ace Logistic Customer Service Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Logistic Customer Service Manager. Highlight your experience in managing transport operations and any relevant achievements that showcase your ability to optimise routes and manage budgets.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention specific examples of how you've driven performance and improved service delivery in previous roles.
Showcase Your Analytical Skills:Since this role requires strong analytical abilities, don’t shy away from sharing examples where you’ve used data to identify trends or solve problems. We love seeing how you can turn numbers into actionable insights!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hunter Douglas, Inc.
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of transport operations, supply chain processes, and compliance requirements. Be ready to discuss specific examples from your past experience that demonstrate your understanding of these areas.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data to drive improvements in logistics operations. Think of instances where you've identified trends or root causes and implemented effective solutions. This will show your potential employer that you're not just a doer, but a thinker too.
✨Demonstrate Leadership and Team Development
Be ready to share your experiences in leading teams and driving performance. Highlight any coaching or mentoring you've done, and how it contributed to building capability within your team. This is crucial for a role that involves managing and developing others.
✨Communicate Effectively Across Functions
Since this role requires collaboration with various departments, prepare examples of how you've successfully managed stakeholder relationships in the past. Emphasise your communication skills and how they helped align different functions towards common goals.
