At a Glance
- Tasks: Manage transport operations and ensure efficient movement of goods across multiple sites.
- Company: Join a dynamic organisation focused on safety and operational excellence.
- Benefits: Inclusive workplace, career development, and the chance to lead impactful projects.
- Other info: Opportunity to develop a team and foster a culture of accountability.
- Why this job: Shape the supply chain and drive high-performance logistics operations.
- Qualifications: Experience in transport management and strong analytical skills required.
The predicted salary is between 45000 - 55000 € per year.
The Transport and Customer Freight Manager is responsible for the end-to-end performance of inbound and outbound distribution operations across multiple sales channels and multi-site inbound networks. This role ensures the efficient, compliant, and cost-effective movement of goods while consistently delivering agreed service levels to customers and internal stakeholders. With full operational accountability, the postholder will oversee complex transport operations including carrier performance, capacity planning, route optimisation, and distribution execution across a geographically dispersed network. Strong operational control, customer service excellence, and documentation accuracy are critical to success. The role also plays a key part in driving continuous improvement across transport and distribution activities, using structured problem solving and root cause analysis to enhance service delivery, reduce cost, and improve operational reliability.
Key Responsibilities
- Manage day-to-day inbound and outbound transport operations across multiple sites and sales channels, ensuring service, compliance, and cost targets are met.
- Plan and control distribution activity, including route optimisation, capacity planning, and carrier performance management.
- Lead transport operations in collaboration with internal teams and external logistics partners to deliver reliable and efficient service.
- Ensure robust operational controls and accurate documentation, including delivery manifests, invoicing, and reconciliations.
- Monitor performance metrics such as service levels, damages, and cost drivers, identifying trends and improvement opportunities.
- Manage transport and freight budgets, controlling spend and identifying cost-saving opportunities without compromising service.
- Ensure full compliance with health, safety, and transport legislation, promoting a strong safety culture.
- Lead, coach, and develop team members to build capability and drive high performance.
- Collaborate cross-functionally with Customer Services, Manufacturing, Planning, and Finance to ensure aligned execution.
- Contribute to strategic planning and development of the logistics and distribution function.
Experience
- Proven experience managing transport and freight operations within a complex, multi-site environment.
- Strong understanding of end-to-end supply chain processes, transport systems, and compliance requirements.
- Demonstrated success in managing carriers, distribution networks, and logistics budgets.
- Experience leading teams and driving performance through coaching and structured performance management.
- Highly analytical with the ability to interpret data, identify root causes, and implement effective solutions.
- Strong commercial awareness with the ability to balance service, cost, and operational constraints.
- Effective communication and stakeholder management skills across multiple functions.
Why Join Us
- Play a pivotal role in shaping and optimising a critical part of the supply chain.
- Opportunity to lead complex, high-impact transport operations across a diverse network.
- Lead and develop a team, building capability and fostering a culture of accountability and engagement.
- Join an organisation committed to safety, operational excellence, and customer service.
- We're proud to offer an inclusive workplace where every colleague feels valued, supported, and empowered to be their true self.
Customer Service & Logistics Manager in Nottingham employer: Hunter Douglas, Inc.
Join us as a Customer Service & Logistics Manager and be part of an organisation that prioritises safety, operational excellence, and customer service. We offer a dynamic work culture that fosters inclusivity and values every team member, providing ample opportunities for professional growth and development. With the chance to lead complex transport operations across a diverse network, you will play a crucial role in optimising our supply chain while being supported by a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Logistics Manager in Nottingham
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and local meetups to connect with people in the logistics and customer service sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in managing transport operations and improving service delivery. Use specific examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you're the perfect fit for the Customer Service & Logistics Manager role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Customer Service & Logistics Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service & Logistics Manager. Highlight your experience in managing transport operations and any relevant achievements that showcase your ability to optimise routes and manage budgets.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've driven performance improvements or managed complex logistics operations in the past.
Showcase Your Analytical Skills:Since this role requires strong analytical abilities, be sure to include examples of how you've used data to identify trends and implement solutions. This will demonstrate your capability in driving continuous improvement.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hunter Douglas, Inc.
✨Know Your Stuff
Make sure you understand the ins and outs of transport and logistics operations. Brush up on key concepts like route optimisation, capacity planning, and compliance requirements. Being able to speak confidently about these topics will show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed transport operations or led a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your ability to drive performance and manage complex operations.
✨Ask Smart Questions
Come prepared with insightful questions about the company's logistics strategies and challenges. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.
✨Emphasise Team Collaboration
Highlight your experience working cross-functionally with teams like Customer Services and Finance. Discuss how you’ve fostered collaboration in the past and how you plan to do it in this role. This is crucial for ensuring aligned execution across the supply chain.
