At a Glance
- Tasks: Manage transport operations and optimise distribution across multiple sites.
- Company: Join a dynamic organisation focused on operational excellence and customer service.
- Benefits: Inclusive workplace, career development, and a commitment to safety.
- Other info: Collaborative environment with opportunities for continuous improvement.
- Why this job: Shape the supply chain and lead impactful transport operations.
- Qualifications: Experience in transport management and strong analytical skills.
The predicted salary is between 45000 - 55000 € per year.
The Transport and Customer Freight Manager is responsible for the end-to-end performance of inbound and outbound distribution operations across multiple sales channels and multi-site inbound networks. This role ensures the efficient, compliant, and cost-effective movement of goods while consistently delivering agreed service levels to customers and internal stakeholders.
With full operational accountability, the postholder will oversee complex transport operations including carrier performance, capacity planning, route optimisation, and distribution execution across a geographically dispersed network. Strong operational control, customer service excellence, and documentation accuracy are critical to success.
The role also plays a key part in driving continuous improvement across transport and distribution activities, using structured problem solving and root cause analysis to enhance service delivery, reduce cost, and improve operational reliability.
Key Responsibilities
- Manage day-to-day inbound and outbound transport operations across multiple sites and sales channels, ensuring service, compliance, and cost targets are met.
- Plan and control distribution activity, including route optimisation, capacity planning, and carrier performance management.
- Lead transport operations in collaboration with internal teams and external logistics partners to deliver reliable and efficient service.
- Ensure robust operational controls and accurate documentation, including delivery manifests, invoicing, and reconciliations.
- Monitor performance metrics such as service levels, damages, and cost drivers, identifying trends and improvement opportunities.
- Drive continuous improvement initiatives using root cause analysis and structured problem-solving methodologies.
- Manage transport and freight budgets, controlling spend and identifying cost-saving opportunities without compromising service.
- Ensure full compliance with health, safety, and transport legislation, promoting a strong safety culture.
- Lead, coach, and develop team members to build capability and drive high performance.
- Collaborate cross-functionally with Customer Services, Manufacturing, Planning, and Finance to ensure aligned execution.
- Contribute to strategic planning and development of the logistics and distribution function.
Experience
- Proven experience managing transport and freight operations within a complex, multi-site environment.
- Strong understanding of end-to-end supply chain processes, transport systems, and compliance requirements.
- Demonstrated success in managing carriers, distribution networks, and logistics budgets.
- Experience leading teams and driving performance through coaching and structured performance management.
- Highly analytical with the ability to interpret data, identify root causes, and implement effective solutions.
- Strong commercial awareness with the ability to balance service, cost, and operational constraints.
- Effective communication and stakeholder management skills across multiple functions.
- Confident decision-maker with the ability to manage operational challenges in a fast-paced environment.
Why Join Us
- Play a pivotal role in shaping and optimising a critical part of the supply chain.
- Opportunity to lead complex, high-impact transport operations across a diverse network.
- Be part of a collaborative environment working across multiple business functions.
- Drive meaningful continuous improvement initiatives that deliver real business value.
- Lead and develop a team, building capability and fostering a culture of accountability and engagement.
- Join an organisation committed to safety, operational excellence, and customer service.
We understand there’s no one size fits all approach. We’re proud to offer an inclusive workplace where every colleague feels valued, supported, and empowered to be their true self. If you require any reasonable adjustments throughout the recruitment process, please let us know and we’ll be happy to accommodate.
Everyone who applies will receive a response.
Customer Logistics Manager employer: Hunter Douglas, Inc.
Join a forward-thinking organisation as a Customer Logistics Manager, where you will play a crucial role in optimising supply chain operations across a diverse network. We pride ourselves on fostering a collaborative and inclusive work culture that values continuous improvement and employee development, offering you the opportunity to lead impactful transport operations while ensuring safety and operational excellence. With a commitment to empowering our team members, we provide a supportive environment that encourages personal growth and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Logistics Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and transport industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their supply chain processes and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've driven continuous improvement in past roles. Use metrics to back up your achievements, as numbers speak volumes in logistics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Logistics Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing transport and freight operations. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven continuous improvement or managed complex logistics operations. We love seeing quantifiable results!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your skills shine through.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hunter Douglas, Inc.
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of transport operations, supply chain processes, and compliance requirements. Be ready to discuss your experience managing carriers and distribution networks, as well as any specific challenges you've faced in a multi-site environment.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to interpret data and identify root causes. Think of examples where you've used structured problem-solving methodologies to drive continuous improvement. This will show that you can enhance service delivery and operational reliability.
✨Communicate Effectively
Since this role involves collaboration across multiple functions, practice articulating your thoughts clearly. Be prepared to discuss how you've managed stakeholder relationships and led teams in the past. Strong communication skills are key to success in this position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to transport operations and budget management. Think about how you would handle operational challenges or improve service levels while controlling costs. This will help you showcase your decision-making abilities.
