At a Glance
- Tasks: Lead the transformation of a contact centre into an AI-powered insight function.
- Company: A leading FinTech client at the forefront of technology.
- Benefits: Up to £80,000 salary, bonus, and flexible work-from-home options.
- Other info: Exciting opportunity for career growth in a dynamic environment.
- Why this job: Join a growing organisation and make a real impact with cutting-edge AI technology.
- Qualifications: Experience in Customer Analytics, AI, CRM, and data technologies required.
The predicted salary is between 80000 - 80000 € per year.
My leading FinTech client are looking for a talented and motivated individual to lead the transformation of their contact centre into an AI powered customer insight and operational excellence function. You'll be responsible for rolling out and optimising Agentic AI capabilities across a 500+s seat contact centre to improve customer experience, automation, operational efficiency, insight generation, and cost reduction. This is a newly created role for a growing organisation, at the cutting edge of technology. A brilliant opportunity!
The following skills / experience is essential:
- Previous experience in Customer Analytics, Contact Centre Insight, or Operational Transformation.
- Strong understanding of AI, CRM, Data, QA, BOT, and Contact Centre technologies.
- Experience across Power BI / Tableau, and SQL.
Salary: Up to £80,000 + bonus + package
Location: London (good work from home options available)
If you are interested in this position and meet the above requirements please apply immediately.
Senior Customer Analytics and Insight Manager employer: Hunter Bond
Join a forward-thinking FinTech leader that prioritises innovation and employee development. With a strong focus on transforming customer experience through cutting-edge AI technology, this role offers a dynamic work culture, competitive salary, and excellent growth opportunities in the heart of London, complemented by flexible work-from-home options.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Analytics and Insight Manager
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those working in customer analytics or contact centres. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies that highlight your experience with AI, CRM, and data analytics. This will help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, and news in the FinTech and customer analytics sectors. This knowledge will not only impress interviewers but also help you engage in meaningful conversations.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining our innovative team.
We think you need these skills to ace Senior Customer Analytics and Insight Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Customer Analytics and Operational Transformation. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background in AI and contact centre technologies makes you the perfect fit for us.
Showcase Relevant Skills:Don’t forget to mention your experience with tools like Power BI, Tableau, and SQL. We’re looking for someone who can hit the ground running, so highlight any projects where you’ve used these skills effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hunter Bond
✨Know Your AI Inside Out
Make sure you brush up on your knowledge of AI technologies, especially those relevant to customer analytics and contact centres. Be ready to discuss how you've used AI in previous roles and how it can transform customer experience.
✨Showcase Your Data Skills
Prepare to demonstrate your proficiency in tools like Power BI, Tableau, and SQL. Bring examples of how you've used these tools to generate insights or improve operational efficiency in past positions.
✨Understand the Company’s Vision
Research the company’s goals and how they plan to integrate AI into their operations. This will help you align your answers with their vision and show that you're genuinely interested in contributing to their success.
✨Prepare Insightful Questions
Think of thoughtful questions to ask during the interview. Inquire about their current challenges in customer analytics or how they envision the role evolving as AI technology advances. This shows your engagement and strategic thinking.
