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- Tasks: Handle high-level complaints and manage them from start to finish.
- Company: Leading FinTech client with a focus on customer satisfaction.
- Benefits: Competitive rate of up to £450/day, flexible part-time hours.
- Why this job: Make a real difference by resolving complex complaints in a dynamic environment.
- Qualifications: Experience with FOS complaints and excellent communication skills.
- Other info: Contract role for 4 months, working just 2 days a week.
The predicted salary is between 72000 - 108000 £ per year.
My leading FinTech client are looking for someone to take responsibility for dealing with high level / FOS complaints and managing them end to end, maintaining their internal FOS and ADR logs, collating reporting for management and Partners and supporting with additional tasks and duties as required.
The following skills / experience is essential:
- Strong background in handling FOS complaints and working with the Financial Ombudsman.
- The ability to explain complex processes in a simple and logical way.
- Excellent communication skills.
Rate: Up to £450/day
Outside IR35
Duration: 4 months +
Part time (2 days per week)
If you are interested in this Senior Complaints Handler position and meet the above requirements please apply immediately.
Senior Complaints Handler - Contract employer: Hunter Bond
Contact Detail:
Hunter Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complaints Handler - Contract
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech space and let them know you're on the lookout for a Senior Complaints Handler role. Sometimes, a friendly nudge can lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your FOS complaints handling experience and think of examples where you've simplified complex processes. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing familiar faces from our community landing great roles!
We think you need these skills to ace Senior Complaints Handler - Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with FOS complaints and your ability to manage them end to end. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant background!
Craft a Compelling Cover Letter: Use your cover letter to explain why you’re the perfect fit for this role. We love seeing candidates who can break down complex processes into simple terms, so give us examples of how you've done this in the past.
Show Off Your Communication Skills: Since excellent communication is key for this position, make sure your application is clear and concise. We appreciate well-structured applications that reflect your ability to communicate effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Senior Complaints Handler position right away.
How to prepare for a job interview at Hunter Bond
✨Know Your Complaints Inside Out
Make sure you brush up on your knowledge of FOS complaints and the Financial Ombudsman. Be ready to discuss specific cases you've handled, how you resolved them, and what you learned from those experiences.
✨Simplify the Complex
Since the role requires explaining complex processes simply, practice articulating these processes in a clear and concise manner. Use examples from your past experience to demonstrate your ability to break down complicated issues.
✨Showcase Your Communication Skills
Prepare to highlight your excellent communication skills. Think of scenarios where you effectively communicated with clients or stakeholders, especially in challenging situations. This will show that you can handle high-level complaints with ease.
✨Be Ready for Reporting Questions
Since you'll be collating reports for management and partners, be prepared to discuss your experience with reporting and data management. Bring examples of how you've maintained logs and generated reports in previous roles.