At a Glance
- Tasks: Lead the transformation of a contact centre into an AI-powered insight function.
- Company: Dynamic FinTech company at the forefront of technology.
- Benefits: Up to £80,000 salary, bonus, and flexible work options.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
- Why this job: Join a growing organisation and make a real impact with cutting-edge AI technology.
- Qualifications: Experience in Customer Analytics and strong understanding of AI and contact centre technologies.
The predicted salary is between 80000 - 80000 € per year.
My leading FinTech client are looking for a talented and motivated individual to lead the transformation of their contact centre into an AI powered customer insight and operational excellence function. You'll be responsible for rolling out and optimising Agentic AI capabilities across a 500+s seat contact centre to improve customer experience, automation, operational efficiency, insight generation, and cost reduction.
This is a newly created role for a growing organisation, at the cutting edge of technology. A brilliant opportunity!
The following skills/experience is essential:
- Previous experience in Customer Analytics, Contact Centre Insight, or Operational Transformation.
- Strong understanding of AI, CRM, Data, QA, BOT, and Contact Centre technologies.
- Experience across Power BI/Tableau, and SQL.
- Excellent communication skills.
Salary: Up to £80,000 + bonus + package
Location: London (good work from home options available)
If you are interested in this position and meet the above requirements please apply immediately.
Senior Customer Analytics and Insight Manager in London employer: Hunter Bond
Join a forward-thinking FinTech company that prioritises innovation and employee development. With a strong focus on AI-driven customer insights, you'll thrive in a dynamic work culture that encourages collaboration and creativity. Enjoy competitive benefits, flexible working options, and ample opportunities for professional growth in the vibrant city of London.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Analytics and Insight Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at your target company. A friendly chat can sometimes lead to insider info or even a referral that gets your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the latest trends in AI and customer analytics. Show us you’re not just a candidate but a thought leader who’s ready to drive transformation in the contact centre space.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've used data and insights to improve customer experience or operational efficiency. We want to hear about your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our innovative team.
We think you need these skills to ace Senior Customer Analytics and Insight Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the skills and experience mentioned in the job description. Highlight your previous roles in Customer Analytics and any relevant projects that showcase your understanding of AI and contact centre technologies.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led operational transformations or improved customer experiences in the past, and don’t forget to mention your familiarity with tools like Power BI and SQL.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to convey complex ideas effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity in our cutting-edge organisation!
How to prepare for a job interview at Hunter Bond
✨Know Your AI and Analytics Stuff
Make sure you brush up on your knowledge of AI, CRM, and data analytics tools like Power BI and Tableau. Be ready to discuss how you've used these technologies in previous roles to drive customer insights and operational transformation.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated complex data insights to non-technical stakeholders in the past.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to contact centre operations. Think about how you would implement AI solutions to improve customer experience and operational efficiency, and be ready to share your thought process.
✨Research the Company and Its Culture
Familiarise yourself with the company's mission, values, and recent developments in the FinTech space. This will not only help you tailor your answers but also show your genuine interest in the role and the organisation.
