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- Tasks: Lead the L&D roadmap and enhance training for Customer Service teams.
- Company: Dynamic FinTech company with a focus on growth and innovation.
- Benefits: Excellent salary, bonus, and flexible work-from-home options.
- Other info: Exciting opportunity to make a real impact in a newly created role.
- Why this job: Shape the future of customer service training in a high-growth environment.
- Qualifications: Strong L&D background and knowledge of contact centres required.
The predicted salary is between 60000 - 75000 £ per year.
My leading FinTech client are looking for an L&D Manager to own the L&D & Communications roadmap for Customer Services. You'll have overall responsibility for the delivery of their training and communications initiatives, with an initial focus on redesigning their current induction & nesting phase, with a long term focus on reducing speed to competency in the contact centre through improving overall training, communication and support approach.
As part of this, you’ll work as an expert to support the delivery and implementation of high standard learning, and oversee the planning, design, build and delivery of all content. This is a newly created role in a high growth business. A great opportunity!
The following skills/experience is essential:
- Strong L&D background.
- Good working knowledge of Customer Service Contact Centre.
- Good knowledge of e-learning platforms and practices.
- Excellent communication skills.
The following is desirable:
- Degree educated.
- Experience of working with CRMs (such as Salesforce).
Salary: Excellent + bonus + good package
Location: London (good work from home options available)
If you are interested in this position and meet the above requirements please apply immediately.
L&D Manager - Customer Service Contact Centre in London employer: Hunter Bond
Contact Detail:
Hunter Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L&D Manager - Customer Service Contact Centre in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech and L&D space. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show off your skills! Prepare a portfolio or presentation that highlights your past successes in L&D and customer service training. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how your experience aligns with the role's requirements, especially around training and communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace L&D Manager - Customer Service Contact Centre in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the L&D Manager role. Highlight your experience in training and communications, especially in a Customer Service Contact Centre setting. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about L&D and how you can contribute to our mission. Be sure to mention any relevant e-learning platforms you've worked with.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to show off your personality – we love a bit of flair!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at Hunter Bond
✨Know Your L&D Stuff
Make sure you brush up on your learning and development knowledge, especially in the context of customer service. Be ready to discuss specific training methodologies you've used and how they can be applied to improve the induction and nesting phases.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples that highlight your ability to convey information clearly and effectively. Think about times when your communication skills made a difference in a training or support scenario.
✨Familiarise Yourself with E-Learning Platforms
Get to grips with popular e-learning platforms and practices. Be prepared to discuss how you’ve utilised these tools in past roles and how you envision implementing them in this new position to enhance training delivery.
✨Understand the Business Context
Research the FinTech industry and the specific challenges faced by customer service contact centres. This will help you tailor your responses and demonstrate your understanding of how effective L&D can drive performance in a high-growth business.