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- Tasks: Lead IT Service Management, focusing on Service Relationship, Design, and Level Management.
- Company: Join a top-tier Financial Services firm making waves in the industry.
- Benefits: Enjoy a competitive salary, bonuses, and flexible work-from-home options.
- Why this job: Make a significant impact in a high-profile role with continuous improvement opportunities.
- Qualifications: Must have IT Service Management experience and a strong understanding of ITIL.
- Other info: This is a Vice President level position in a large, complex organization.
The predicted salary is between 75000 - 125000 £ per year.
Our leading Financial Services client is looking for a talented and motivated IT Service Management Lead to take ownership of the Service Relationship Management, Service Design and Transition, and Service Level Management within the organisation.
The role plays a critical function within EMEA and is responsible for the processes and technology used to plan, deliver and support IT services. This function is responsible for ensuring continuous improvement in all IT Service Management Practices, providing a rigorous framework for the introduction and evolution of IT Services.
This is a high-profile role, where you can really make your mark. A brilliant opportunity!
The following skills / experience are essential:
- IT Service Management background
- Strong understanding of ITIL
- Background in ITSM
- Previously worked in a large, complex organisation
- Previously worked with 3rd parties / vendors
Salary: Up to £125,000 + bonus + package
Level: Vice President (VP)
Location: London (good work from home options available)
If you are interested in this IT Service Management Lead position and meet the above requirements, please apply immediately.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology, Project Management, and Engineering
Industries
Banking, Financial Services, and Investment Banking
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IT Service Management Lead employer: Hunter Bond
Contact Detail:
Hunter Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Management Lead
✨Tip Number 1
Make sure to highlight your experience with ITIL and IT Service Management in your conversations. This role is all about understanding these frameworks, so be ready to discuss specific examples of how you've applied them in previous positions.
✨Tip Number 2
Network with professionals in the financial services sector. Attend industry events or webinars where you can meet people who work in similar roles. This can help you gain insights into the company culture and expectations.
✨Tip Number 3
Research the company's current IT service management practices. Understanding their existing processes will allow you to suggest improvements during interviews, showcasing your proactive approach and expertise.
✨Tip Number 4
Prepare to discuss your experience working with third parties and vendors. This is crucial for the role, so have specific examples ready that demonstrate your ability to manage these relationships effectively.
We think you need these skills to ace IT Service Management Lead
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of the IT Service Management Lead position. Highlight your experience in Service Relationship Management, Service Design and Transition, and Service Level Management in your application.
Showcase Your ITIL Knowledge: Since a strong understanding of ITIL is essential, be sure to detail your ITIL certifications and how you've applied ITIL principles in previous roles. Use specific examples to demonstrate your expertise.
Highlight Relevant Experience: Emphasize your background in large, complex organizations and your experience working with third parties or vendors. This will show that you have the necessary skills to thrive in this high-profile role.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to ensure your application stands out and clearly reflects your suitability for the role.
How to prepare for a job interview at Hunter Bond
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL principles during the interview. Be prepared to discuss how you've applied these practices in previous roles, especially in relation to Service Design and Transition.
✨Demonstrate Your Experience with Complex Organizations
Share specific examples from your past experiences working in large, complex organizations. Discuss the challenges you faced and how you successfully navigated them, particularly in managing service relationships and vendor interactions.
✨Emphasize Continuous Improvement
Talk about your approach to continuous improvement in IT Service Management. Provide examples of initiatives you've led or contributed to that enhanced service delivery and efficiency within your team or organization.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Practice articulating your thought process clearly, especially in situations involving service level management and stakeholder engagement.
