Overview
Our leading technology client is looking for a Claims Handling Manager to take responsibility for the Claims Investigation and Validation process, as well as the outsourced customer contact centre provider and teams. This role provides oversight of the claims handling service to ensure good customer outcomes through the process.
Responsibilities
- Manage Claims Investigation and Validation processes and oversee the outsourced customer contact centre provider and teams.
- Monitor Outsource Service Providers' performance against SLAs; identify and drive improvements.
- Act as a point of escalation to resolve emerging risks or issues.
- Provide direction to assist with complex claims.
Qualifications
- Strong background in Retail insurance.
- Experience overseeing a Contact centre team (either outsourced or in-house).
Salary & Location
Salary: Up to £70,000 + bonus + good package
Location: London (good work from home options available)
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service, Project Management, and Supply Chain
Industries
- Insurance, Technology, Information and Media, and Insurance Carriers
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Claims Handling Manager in England employer: Hunter Bond
Join our leading bank, where we prioritise employee growth and a collaborative work culture. As a KYC CLM AVP in London, you'll benefit from flexible working options and the chance to lead a dynamic team in a high-growth area, driving meaningful improvements in client experience and operational efficiency. We are committed to fostering an environment that encourages innovation and professional development, making us an excellent employer for those seeking a rewarding career in banking.
