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- Tasks: Lead the Claims Investigation and Validation process while overseeing customer contact teams.
- Company: Join a leading Technology client known for innovation and excellence in service delivery.
- Benefits: Enjoy a competitive salary, bonus, and flexible work-from-home options.
- Other info: This is a brilliant opportunity to make an impact in a top-performing environment.
- Why this job: Be part of a high-profile team that values support and drives positive customer outcomes.
- Qualifications: Strong background in Retail insurance Claims Handling and experience managing contact centre teams required.
The predicted salary is between 42000 - 84000 £ per year.
My leading Technology client are looking for a Claims Handling Manager to take responsibility for the Claims Investigation and Validation process, as well as the outsourced customer contact centre provider and teams. This is a crucial role in order to provide effective oversight of their claims handling service and ensure the delivery of good customer outcomes throughout the process.
You'll also be responsible for monitoring Outsource Service Providers performance against SLAs; identifying and driving improvements; acting as a point of escalation to resolve emerging risks or issues; and providing direction to assist with complex claims. This is a high profile position in a supportive and top performing team. A brilliant opportunity!
The following skills / experience is essential:
- Strong background in Retail insurance Claims Handling
- Overseen a Contact centre team (either outsourced or in-house)
- Excellent communication skills
Salary: Up to £70,000 + bonus + good package
Location: London (good work from home options available)
If you are interested in this Claims Handling Manager position and meet the above requirements please apply immediately.
Claims Handling Manager employer: Hunter Bond
Contact Detail:
Hunter Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handling Manager
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in retail insurance claims handling. This knowledge will not only help you stand out during discussions but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who have experience in claims management. Engaging with them can provide valuable insights and potentially lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved claims processes or managed teams effectively in previous roles. Highlighting your achievements will showcase your capability to drive improvements in the new position.
✨Tip Number 4
Research the company’s values and culture to align your approach during interviews. Understanding their mission will help you articulate how your skills and experiences make you a perfect fit for their team.
We think you need these skills to ace Claims Handling Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail insurance claims handling and any relevant leadership roles. Use specific examples to demonstrate your skills in managing contact centre teams and improving service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Claims Handling Manager role. Discuss how your background aligns with the responsibilities mentioned in the job description, particularly your ability to oversee claims investigations and manage outsourced teams.
Highlight Communication Skills: Since excellent communication skills are essential for this role, provide examples in your application that showcase your ability to communicate effectively with both customers and team members. This could include instances where you resolved complex claims or improved customer outcomes.
Showcase Problem-Solving Abilities: Demonstrate your capability to identify and drive improvements within claims handling processes. Include specific examples of how you've acted as a point of escalation in previous roles and successfully resolved emerging risks or issues.
How to prepare for a job interview at Hunter Bond
✨Showcase Your Claims Handling Experience
Make sure to highlight your background in retail insurance claims handling. Be prepared to discuss specific cases where you successfully managed claims, demonstrating your expertise and problem-solving skills.
✨Discuss Your Leadership Skills
Since the role involves overseeing a contact centre team, share examples of your leadership experience. Talk about how you've motivated teams, improved performance, and handled any challenges that arose.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex claims and resolve issues. Prepare scenarios from your past experiences where you effectively managed risks or escalated problems, showcasing your critical thinking.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be ready to demonstrate how you've effectively communicated with stakeholders, customers, and team members in previous positions, ensuring clarity and understanding.