At a Glance
- Tasks: Own the customer experience and design insightful frameworks to enhance loyalty.
- Company: Leading tech firm focused on innovative customer solutions.
- Benefits: Excellent salary, bonus, and flexible work-from-home options.
- Other info: Exciting opportunity in a dynamic environment with career growth potential.
- Why this job: Join a growing business and make a real impact on customer satisfaction.
- Qualifications: Experience in Customer Experience or Insights with strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
My leading Tech client are looking for a talented and motivated individual to own their end-to-end customer experience. You'll design and run customer insight and Voice of the Customer frameworks. You'll translate insights into root causes and recommendations that can be used across the organisation. You'll also deliver insight that supports customer loyalty, retention and Customer Lifetime Value, in order to ensure improvements are directly actionable. This is a newly created role in a growing business. A brilliant opportunity!
The following skills / experience are essential:
- Previously worked in a Customer Experience or Customer Insights position.
- Experience working with customer journeys, insight frameworks, or experience measurement models.
- Strong analytical skills.
- Excellent communication skills.
Location: London (good work from home options available)
If you are interested in this Customer Experience Manager (CX) position and meet the above requirements please apply immediately.
Customer Experience Manager (CX) - Leading Tech firm in City of London employer: Hunter Bond
Join a leading tech firm that prioritises innovation and customer satisfaction, offering a dynamic work culture where your insights directly shape the customer experience. With excellent salary packages, flexible work-from-home options, and ample opportunities for professional growth, this role is perfect for those looking to make a meaningful impact in a thriving environment. Be part of a team that values your contributions and fosters a collaborative spirit in the heart of London.
