At a Glance
- Tasks: Lead the transformation of a contact centre using AI for enhanced customer insights.
- Company: A leading FinTech firm at the forefront of technology.
- Benefits: Up to £80,000 salary, bonuses, and flexible remote work options.
- Other info: Exciting opportunity for career growth in a dynamic environment.
- Why this job: Join a growing organisation and make a real impact in customer experience.
- Qualifications: Experience in Customer Analytics and strong understanding of AI and CRM technologies.
The predicted salary is between 80000 - 80000 £ per year.
My leading FinTech client are looking for a talented and motivated individual to lead the transformation of their contact centre into an AI powered customer insight and operational excellence function. You'll be responsible for rolling out and optimising Agentic AI capabilities across a 500+s seat contact centre to improve customer experience, automation, operational efficiency, insight generation, and cost reduction. This is a newly created role for a growing organisation, at the cutting edge of technology. A brilliant opportunity!
The following skills/experience is essential:
- Previous experience in Customer Analytics, Contact Centre Insight, or Operational Transformation.
- Strong understanding of AI, CRM, Data, QA, BOT, and Contact Centre technologies.
- Experience across Power BI/Tableau, and SQL.
- Excellent communication skills.
Salary: Up to £80,000 + bonus + package
Location: London (good work from home options available)
If you are interested in this Senior Customer Analytics and Insight Manager position and meet the above requirements please apply immediately.
AI-Driven Customer Analytics & Insight Lead (Remote) employer: Hunter Bond
Join a forward-thinking FinTech leader that prioritises innovation and employee development. With a strong focus on AI-driven solutions, you'll thrive in a dynamic work culture that values collaboration and creativity, while enjoying competitive benefits and flexible working arrangements from the vibrant city of London. This role offers a unique opportunity to shape the future of customer analytics in a rapidly evolving industry, ensuring your contributions are both impactful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land AI-Driven Customer Analytics & Insight Lead (Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the FinTech space, especially those working with AI and customer analytics. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous work in customer analytics and operational transformation. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get comfortable discussing your experience with AI, CRM, and data technologies. Mock interviews with friends can help you articulate your thoughts clearly.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your talents directly to employers. Plus, it shows you're serious about landing that dream job!
We think you need these skills to ace AI-Driven Customer Analytics & Insight Lead (Remote)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Customer Analytics and Operational Transformation. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background in AI and contact centre technologies makes you the perfect fit for us.
Showcase Your Technical Skills:Don’t forget to mention your experience with Power BI, Tableau, and SQL. We’re looking for someone who can hit the ground running, so highlight any relevant projects or tools you've used.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hunter Bond
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI technologies and how they apply to customer analytics. Be ready to discuss specific examples of how you've used AI in previous roles, especially in contact centres.
✨Showcase Your Data Skills
Familiarise yourself with Power BI, Tableau, and SQL. Prepare to talk about how you've leveraged these tools to generate insights and improve operational efficiency in past positions.
✨Communicate Clearly
Since excellent communication skills are a must, practice articulating your thoughts clearly and concisely. Think about how you can explain complex concepts in a way that's easy to understand for non-technical stakeholders.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to customer experience and operational transformation. Think through potential scenarios and how you would approach them using your expertise in AI and analytics.
