At a Glance
- Tasks: Recruit and train delivery drivers while optimising their efficiency.
- Company: HungryPanda, a leading lifestyle platform for food delivery.
- Benefits: Dynamic work environment with a focus on team collaboration and personal growth.
- Other info: Work in a fun, supportive atmosphere where your ideas matter.
- Why this job: Join a passionate team that values creativity and innovation in the food industry.
- Qualifications: Fluent in English and Mandarin, with strong customer service skills.
The predicted salary is between 28800 - 48000 £ per year.
About HungryPanda
HungryPanda is a world leading lifestyle platform, covering online delivery, retail, grocery delivery and lifestyle services with 3.5 million registered customers, 60K merchants and 40K riders. Consolidating the end to end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our deep reaching business network and consumer data.
Our People
Above all we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone's opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy!
Job duties
- Responsible for driver recruitment, such as developing recruitment channels, reviewing driver delivery qualifications, optimizing the recruitment process and training process, and helping drivers to improve delivery efficiency.
- The division conducts recruitment interviews and pre-employment training for drivers to enhance driver retention and ensure driver sufficiency.
- Coordinate problems encountered by delivery drivers in their work, such as not being able to find customers and not being able to complete delivery orders. Collect problems and keep appropriate records on the assigned website. Serious cases require timely feedback from the assigned department and area head.
- Assist customer service to track problem orders and monitor the delivery process through the platform backend to maximise delivery efficiency.
- Collect technical problems such as the delivery person being unable to log in, address cannot be located, and submit to the technical department and making relevant records.
- Monitor abnormal risk orders to ensure their accuracy and validity.
- To record and hand over legacy orders, to ensure that the customer service of the succession understands all aspects of the legacy orders.
Job requirements
- Excellent presentation skills in English / Chinese.
- Customer service skills.
- Competent in Word/Excel.
- Multitask skills.
- Could socialise with people with different backgrounds.
- Legal Consciousness is sensitive.
Work Location: In person
Delivery Operation Specialist - Mandarin Speaking in Sheffield employer: HungryPanda
PandaFresh is an exceptional employer for those looking to make a significant impact in the procurement of frozen and fresh food categories. With a strong focus on employee growth, we offer a collaborative work culture that encourages innovation and efficiency, alongside competitive benefits tailored to support our team members. Located in a vibrant community, our employees enjoy unique opportunities to engage with diverse suppliers and contribute to the success of a rapidly growing company dedicated to serving overseas Chinese communities.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Operation Specialist - Mandarin Speaking in Sheffield
✨Tip Number 1
Get to know the company culture! HungryPanda is all about food lovers and teamwork, so show your passion for food and how you can contribute to their vibrant environment during interviews.
✨Tip Number 2
Brush up on your Mandarin! Since this role requires Mandarin speaking skills, being able to communicate fluently will definitely give you an edge. Practice common phrases related to delivery and customer service.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve solved problems or improved processes, especially in a fast-paced environment like delivery operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Delivery Operation Specialist - Mandarin Speaking in Sheffield
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! We’re all about delivering quality authentic oriental food, so share any experiences or interests that connect you to this passion.
Highlight Your Multitasking Skills:As a Delivery Operation Specialist, you'll need to juggle various tasks. Make sure to mention any past experiences where you've successfully managed multiple responsibilities at once. We want to see how you handle the hustle!
Be Clear and Concise:We appreciate straightforward communication. Keep your application clear and to the point, showcasing your skills and experiences without unnecessary fluff. This will help us see your potential right away!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at HungryPanda.
How to prepare for a job interview at HungryPanda
✨Know Your Stuff
Make sure you understand HungryPanda's business model and the role of a Delivery Operation Specialist. Familiarise yourself with their services, especially how they cater to the overseas Chinese food industry. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Language Skills
Since this role requires Mandarin speaking skills, be prepared to demonstrate your proficiency. You might be asked to switch between English and Mandarin during the interview, so practice common phrases related to customer service and delivery operations in both languages.
✨Highlight Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved issues, especially in a fast-paced environment. HungryPanda values efficiency, so showcasing your ability to handle challenges and improve processes will make you stand out.
✨Be Personable and Open-Minded
HungryPanda appreciates a team player who can socialise with diverse backgrounds. During the interview, be friendly and approachable. Share your thoughts openly and show that you're willing to collaborate and contribute to a positive team culture.
