At a Glance
- Tasks: Manage delivery teams, ensure timely order fulfilment, and handle customer complaints.
- Company: PandaFresh, a leading Asian grocery delivery service for overseas communities.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Join a dynamic team and make a real difference in the community.
- Qualifications: Basic IT skills, problem-solving abilities, and strong English communication.
The predicted salary is between 24300 - 29700 £ per year.
Working hours for this position: 6:00 - 16:00, including a 1-hour lunch break, 5 days a week.
关于Panda Fresh
Panda Fresh是Hungry Panda的子公司；Panda Fresh是一家专注于服务海外华人社区的亚洲食品杂货配送公司。我们目前在英国、美国、加拿大和澳大利亚四个国家运营，拥有dark stores 和retail shops。我们的商店储存了来自中国和亚洲的数千种专业产品，并通过我们的熊猫优鲜应用程序和线下商店销售。
- 工作职责：
- 1. 配送团队的管理包括招聘，调配司机，配送培训，司机工资结算和制定司机奖罚机制以确保配送团的的正常运营;
- 2. 熟悉周边配送区域，必要时候可以做出紧急调整和更改;
- 3. 监测履约数据，在处理突发紧急情况时，可以保持冷静并灵活调整配送人员确保订单准时配送和运力充足，从而保证配送效率;
- 4. 监测并控制配送成本，配送效率和团队履约率;
- 5. 在大型活动前提前和团队沟通，预估单量并保证运力充足;
- 6. 及时回复并处理关于订单的客诉，对顾客负责。可以安抚顾客情绪和快速追踪订单配送信息;
- 7. 对订单管理，交付以及售后服务负责;
- 8. 具有数据分析能力，给出相关解决方案，执行力强;
- 9. 掌握并且熟悉各类后台系统，妥善处理日常运营中的突发情况。
- 任职要求：
- 1. 有主人翁精神，具有优秀的职责素养；
- 2. 具备基本的IT技能，MS办公软件使用熟练；
- 3. 善于思考，善于发现并且解决问题；
- 4. 具备优秀的抗压能力;
- 5. 优秀的英语口语能力。
Job Responsibilities
- 1.
The management of the delivery team includes recruitment, deployment of drivers, delivery training, driver salary settlement and the formulation of a driver reward and punishment mechanism to ensure the normal operation of the delivery group;
- 2. Familiar and surrounding distribution areas, and can make emergency adjustments and changes when necessary;
- 3.
Monitor the performance data, when dealing with sudden emergencies, you can keep calm and flexibly adjust the delivery personnel to ensure that orders are delivered on time and the capacity is sufficient, thereby ensuring delivery efficiency;
- 4. Monitor and control delivery cost, delivery efficiency and team fulfillment rate;
- 5. Communicate with the team in advance before large-scale events, estimate the order quantity and ensure sufficient capacity;
- 6.
Respond to and handle customer complaints about orders in a timely manner, and be responsible to customers.
- It can appease customer emotions and fast track order delivery information;
- 7. Responsible for order management, delivery and after-sales service;
- 8. Have data analysis ability, provide relevant solutions, and have strong execution;
- 9. Master and be familiar with various background systems, and properly handle emergencies in daily operations.
Job requirements
- 1. Possess basic IT skills, proficient in using MS office software;
- 2. Good at thinking, good at discovering and solving problems;
- 3. Possess excellent pressure resistance;
- 4. Excellent oral English ability.
- #J-18808-Ljbffr
Fulfillment Specialist - Mandarin Speaking employer: HungryPanda
PandaFresh is an exceptional employer for those looking to make a significant impact in the procurement of frozen and fresh food categories. With a strong focus on employee growth, we offer a collaborative work culture that encourages innovation and efficiency, alongside competitive benefits tailored to support our team members. Located in a vibrant community, our employees enjoy unique opportunities to engage with diverse suppliers and contribute to the success of a rapidly growing company dedicated to serving overseas Chinese communities.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfillment Specialist - Mandarin Speaking
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like HungryPanda and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at HungryPanda!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like HungryPanda keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Fulfillment Specialist - Mandarin Speaking
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to HungryPanda:This is your chance to really connect with the team at HungryPanda. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at HungryPanda
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with HungryPanda.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show HungryPanda that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at HungryPanda. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
