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For Companies At a Glance
- Tasks: Recruit and train delivery drivers while optimising their efficiency.
- Company: HungryPanda, a leading lifestyle platform for authentic oriental food.
- Benefits: Dynamic work environment with a focus on team support and innovation.
- Why this job: Join a passionate team and make a real impact in the food delivery industry.
- Qualifications: Fluent in English and Mandarin, with strong customer service skills.
- Other info: Great opportunity for career growth in a young and enthusiastic company.
The predicted salary is between 36000 - 60000 £ per year.
About HungryPanda
HungryPanda is a world leading lifestyle platform, covering online delivery, retail, grocery delivery and lifestyle services with 3.5 million registered customers, 60K merchants and 40K riders. Consolidating the end to end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our deep reaching business network and consumer data.
Our People
Above all we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy!
Job duties
- Responsible for driver recruitment, such as developing recruitment channels, reviewing driver delivery qualifications, optimizing the recruitment process and training process, and helping drivers to improve delivery efficiency.
- The division conducts recruitment interviews and pre-employment training for drivers to enhance driver retention and ensure driver sufficiency.
- Coordinate problems encountered by delivery drivers in their work, such as not being able to find customers and not being able to complete delivery orders. Collect problems and keep appropriate records on the assigned website. Serious cases require timely feedback from the assigned department and area head.
- Assist customer service to track problem orders and monitor the delivery process through the platform backend to maximise delivery efficiency.
- Collect technical problems such as the delivery person being unable to log in, address cannot be located, and submit to the technical department and making relevant records.
- Monitor abnormal risk orders to ensure their accuracy and validity.
- To record and hand over legacy orders, to ensure that the customer service of the succession understands all aspects of the legacy orders.
Job requirements
- Excellent presentation skills in English / Chinese.
- Customer service skills.
- Competent in Word/Excel.
- Multitask skills.
- Could socialise with people from different backgrounds.
- Legal consciousness is sensitive.
Delivery Operation Specialist - Mandarin Speaking in Sheffield employer: HungryPanda Ltd 熊猫外卖
Contact Detail:
HungryPanda Ltd 熊猫外卖 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Operation Specialist - Mandarin Speaking in Sheffield
✨Tip Number 1
Get to know the company culture! HungryPanda is all about food lovers and teamwork, so show your passion for food and how you can contribute to their vibrant environment. Research their values and be ready to chat about how you fit in.
✨Tip Number 2
Practice your presentation skills! Since they value excellent communication, especially in English and Mandarin, make sure you can confidently express your ideas. Try mock interviews with friends or use our resources to polish your delivery.
✨Tip Number 3
Be proactive during the interview! Ask questions about their recruitment process and how you can help improve driver efficiency. This shows you're not just interested in the role but also in making a real impact at HungryPanda.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Delivery Operation Specialist - Mandarin Speaking in Sheffield
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any experiences or interests that connect you to the food industry, especially if they relate to Chinese cuisine. We want to see that you're as enthusiastic about our mission as we are!
Tailor Your Skills to the Role: Make sure to highlight your skills that match the job description. If you've got experience in driver recruitment or customer service, shout about it! We’re looking for someone who can multitask and solve problems, so give us examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at HungryPanda!
How to prepare for a job interview at HungryPanda Ltd 熊猫外卖
✨Know Your Stuff
Before the interview, make sure you understand HungryPanda's business model and how it operates within the food delivery industry. Familiarise yourself with their services and values, especially their focus on efficiency and customer satisfaction. This will help you demonstrate your genuine interest in the role.
✨Show Off Your Language Skills
As a Mandarin-speaking Delivery Operation Specialist, your language skills are crucial. Be prepared to showcase your fluency in both English and Mandarin during the interview. You might be asked to switch between languages, so practice common phrases related to customer service and delivery operations in both languages.
✨Highlight Your Problem-Solving Skills
The role involves coordinating issues faced by delivery drivers, so be ready to discuss examples of how you've successfully resolved problems in the past. Think of specific situations where you improved processes or helped others overcome challenges, as this will show your ability to think on your feet.
✨Be Personable and Open-Minded
HungryPanda values teamwork and open communication. During the interview, be friendly and approachable. Share your thoughts openly and show that you can work well with diverse teams. This will reflect the company culture and demonstrate that you’re a good fit for their dynamic environment.
