At a Glance
- Tasks: Be the friendly face helping patients access the right care and services.
- Company: Join a supportive primary care team at The Hungerford Surgery.
- Benefits: Flexible hours, training opportunities, and fun social events throughout the year.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 37338 - 44962 £ per year.
The Hungerford Surgery is looking for two motivated and compassionate Care Navigators (Receptionists) to join our friendly and supportive primary care team. This is an exciting opportunity for someone who enjoys working with people, thrives in a busy environment, and wants to play a key role in helping patients access the right care at the right time.
About the role:
- Our Care Navigators are the first point of contact for many of our patients – whether by phone or at reception.
- Using your communication skills and training you will:
- Obtain the necessary information to be able to signpost patients to the most appropriate clinician or service
- Navigate patients to community, voluntary and other NHS services
- Manage appointment bookings and enquiries
- Provide high quality administrative support to our clinical and management team
- Handle sensitive information with discretion and professionalism
- You will ensure patients receive timely and appropriate support while contributing to the smooth running of the practice.
About you:
- We are looking for someone who:
- Has excellent communication and listening skills
- Is confident speaking to a wide range of people
- Remains calm under pressure in a busy setting
- Is organised and able to prioritise workload
- Has good IT skills (experience with TPP SystmOne is desirable but not essential)
- Demonstrates empathy, professionalism and teamwork
- Previous experience in general practice, healthcare or a customer facing role would be advantageous, but full training will be provided.
What we offer:
- 20 to 25 hours per week worked across four / five days (negotiable according to practice requirements)
- Supportive and collaborative team environment
- A varied selection of well being and social events throughout the year including annual Summer and Christmas events
- Opportunities for training and development
The Hungerford Surgery
The Croft
Hungerford
Berkshire
RG17 0HY
Care Navigator employer: Hungerford Surgery
Hungerford Surgery is an exceptional employer, offering a supportive and collaborative work environment in the heart of West Berkshire. With a strong focus on community health, we provide our Practice Manager with opportunities for professional growth and development, alongside a commitment to maintaining high standards of patient care. Our rural setting not only fosters a close-knit team culture but also allows for meaningful engagement with patients and the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Care Navigator
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Hungerford Surgery, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Hungerford Surgery
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Hungerford Surgery.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Hungerford Surgery.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Hungerford Surgery can really resonate with interviewers and show your commitment to the field.
